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Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.
The Opportunity:
The Dispute Research Analyst is critical in resolving complex customer invoice disputes. This role manages, organizes, and analyzes data or other information. This person acts as a resource in providing information to others to implement solutions. Critical thinking, originality, and ingenuity are required to take the team to the next level.
This position is based on-site at our Indianapolis campus and uses a hybrid (3 days per week) working model.
• Research and analyze pricing and contract data.
• Partner with key stakeholders, including the Strategic Deal Team, Corporate Credit, Master Data, and Order Fulfillment, to rectify disputed invoices.
• Develop and understand contract components, including sales and service data.
• Investigate and provide recommendations to resolve invoicing issues.
• Maintain reporting and insights to ensure accurate root cause analysis.
• Manage incoming email and other sources of customer disputes to ensure tracking and timely resolution.
Who You Are:
• Bachelor’s degree in finance, accounting, or related area study
• Three years of analytical experience
• Substantial Contract to Cash experience in SAP
Preferred Qualifications:
• Basic understanding of contracts
• Experienced working in a team environment where the results of the individual contribute to moving the team forward and achieving the team goals
• Capable of addressing and resolving conflict by creating an atmosphere of openness and trust, establishing strong collaborative relationships within and across diverse teams
• Able to assess complex long-term objectives, business strategies, and government regulations, translating these into operational outcomes
• Demonstrated ability to learn and effectively use data and data systems to capture and articulate data to key stakeholders and customer
• Comprehensive computer skills including advanced MS Excel & Google Suite
• Demonstrated sound judgment and decision-making
The expected salary range for this position based on the primary location of Indianapolis, IN is between $57,200 and $106,200. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people’s lives.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
