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At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. CoreCivic is currently seeking a Director of System Administration located at our corporate office in Brentwood, TN. Come join a team that is dedicated to making an impact for the people and communities we serve.
The Director, System Administration oversees the day-to-day technical activities related to maintaining a reliable and effective environment by providing direction and leadership to System Administrators and Developers of the ERP Financial Suite, Human Resources and Payroll Systems, Capitol Asset Management, , UKG Timekeeping System, UKG Telestaff Scheduling system, CoreCivicNet applications, Realtime Network Applications (Keytracer, BioSecurity, AssetTracer, and Key Exit), application plugins, and related application interfaces. Responsible for scheduling of team members and working with the Program Management Office in monitoring project schedule tasks.
• Supervises staff in the performance of their duties and evaluates as prescribed by company policy. This includes training new employees, evaluating performance and preparing written performance reviews, listening to complaints and effectively resolving disputes or issues, taking corrective or disciplinary action, developing work schedules for staff and approving leave requests.
• Leads and participates in technology projects in accordance with PMO methodology, including management of resource schedules, priorities, and timelines.
• Supervises and participates in ongoing maintenance of application related server environments.
• Assists management in developing and adhering to the annual budget for equipment, training, resource, and service needs.
• Develops and maintains a program of proactive system administration, including but not limited to updates, patches, fixes, system enhancements, system and process documentation, log monitoring as well as system backup and recovery.
• Ensures availability of supported systems through effective management of team members and response to trouble tickets is both timely and accurate.
• Maintains relationships with customer departments and ensures all support is provided in the context of assisting application users succeed in their business goals.
• Stays aware of software vendors update and maintenance schedules, whether on-premise or cloud solutions.
• Communicates to our internal customers concerning planned upgrades, maintenance, and outages.
• Stays up to date on application updates, trends, and technologies.
• Ensures that applications and procedures are in compliance with CoreCivic security policies, NIST 800-53 standards, and Sarbanes Oxley requirements.
• Domestic U.S. travel may be required
Qualifications:
• Graduate from an accredited college or university with a Bachelor’s degree is required.
• Five years of qualifying work experience is required.
• Additional work experience in a relevant area may be substituted for the required education on a year-for-year basis up to two years.
• Must be proficient in supporting enterprise applications utilizing Oracle or SQL Server databases. Proficient in Oracle SQL or TRANSACT SQL.
• Working knowledge of UKG Workforce Central or UKG PRO WFM (Dimensions) Time Keeping Systems, LDAP/AD/SSO Integrations, Identity Management/permission provisioning integrations, and application interfaces is preferred.
• Experience in supporting an ERP system, such as JD Edwards is preferred. Experience and working knowledge with report writing tools and conceptual understanding of relational database applications is required.
• Must have strong organizational, analytical, problem solving, decision-making and negotiating skills, and the ability to relate business requirements and risks to technology implementations. Proficiency in Microsoft Office applications is required.
CoreCivic is a Drug-Free Workplace and EOE – including Disability/Veteran.
