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The Director of Operations reports to the Executive Director and is directly responsible for staff functions as they relate to the overall fiscal success of the affiliate including construction; retail operations; fundraising and grant writing; family services; volunteer services; and public relations and communications. The Director of Operations leads the organization in achieving its mission by overseeing the staff functions mentioned above, under the supervision of the Executive Director and within the policies, guidelines and budget established by the board of directors. In addition to staff oversight and leadership, the Director of Operations may directly participate in grant writing and real estate development as circumstances dictate.
Essential Functions
Provides support, leadership, and administration to and oversight of construction and family services departments as well as the Habitat ReStore and Habitat human resources as the managing director, implementing policies, plans and directives, and reporting to the Executive Director on all fiscal, construction, and homeowner services.
Oversees Habitat construction, including the planning, building and completion of all homes, repairs, and revitalization efforts.
Serves as a resource to the Executive Director and the Finance Director and Committee of the Board on policy development, planning, budgeting, and finances. Provides staff support to the Board Finance Committee.
Oversees the Volunteer and Family Services department, ensuring that all homeowners are selected according to established policies, communicated with effectively throughout the selection and building processes, and educated as needed to be successful in their homes.
Directs the construction, volunteer and family services, retail, and development directors to carry out initiatives, assignments and programs under the approved strategic plan and annual budget.
Responsible for the effective performance of all direct reports.
Provides staff support and input to site selection, construction and repair, family and volunteer services, development and communications, retail, and committees of the organization as needed.
Serves as a resource to the Executive and Finance Director and the finance committee of the Board on strategic development, planning, and budgeting.
Writes and/or reviews grant applications and ensures grant compliance.
Assists in planning and participates in fundraising events as needed.
Competencies (Organizational Leadership)
People Oriented: Provides motivating leadership to all direct reports, to all assigned committees and to the Board Finance Committee as its staff liaison person.
Results Oriented: Assist in development of a balanced budget, and implementation of prudent financial controls. Partners with Development, Finance and Executive Directors in grant compliance reporting to ensure requirements are achieved. Provides a positive and potentially life-changing experience for families who participate in the selection and building processes.
Personal Development Oriented: Committed to ongoing professional development, maintaining current qualifications, and increasing them as appropriate.
Qualifications
Bachelor’s degree in business administration, real estate, construction, accounting, human services, or related area.
Two or more years of operational management experience, preferably in the Habitat and/or non-profit sector, including resource development, financial management, quality control, and/or construction.
Superior analytical skills and ability to think strategically.
Insight and skill to effectively lead a voluntary, non-profit organization within a complex internal and external environment.
Proven track record in sound operational management, and motivating supervision of others.
Ability to attract, retain, lead, and motivate quality associated staff and volunteer leadership.
Commitment to the Habitat mission, values, and ethics.
Ability to establish and maintain excellent working relationships with supervisor, direct reports, and other Habitat staff.
An understanding of the national and international relationships of Habitat is preferred.
Direct Reports
Director of Development
Director of Construction
Volunteer Family Services Director
Volunteer Coordinator
Director of Retail
Staff/Committee Support
Development Committee
Land Committee
Communications/ PR
Faith Relations Committee (develop)
Other Requirements
License: Valid New Mexico Driver’s License with a clean driving record.
Working hours: The position is regarded as full-time. Work is usually performed between 8 a.m. and 5 p.m. Additional hours may be required to perform the job and may include some evenings and/ or weekends.
Salary: $69,500
Compensation: Commensurate with experience and abilities and reflective of salary levels in nonprofit organizations. The benefits package includes holidays and paid time off, health insurance, matched Simple IRA, and long and short-term disability insurance.
In one document, please send a cover letter and resume to
