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Data Governance and MDM Products form an important capability empowering the trusted, secure, governed, and reliable usage of data across ecosystems for Inspire. Be it implementing core MDM solutions, or establishing platforms for operational management, that collects and provides critical data, as Product Director, you get to shape the product strategy and vision, while delivering value for the stakeholders.
As the Product Director, you will be responsible for the end-to-end product lifecycle for all data products encompassing data governance domain. This includes, but is not limited to, Menu MDM, Location MDM, Data Quality and Governance tools, and other platforms that are critical to capture operational data at Inspire. The Product Director must not only be able to build and deliver on these solutions, but also brings a product mindset to implementing such large-scale solutions effectively through a well synchronized and prioritized product roadmap.
You will do this by collaborating with cross-functional teams, including business, other product teams, data governance, engineering, data & analytics, business intelligence, and operations. The role focuses on delivering business value to drive sales and improving stakeholder satisfaction through the production of a quality solution.
This position sits in our Atlanta Support Center, with the expectation to be onsite 80% of the time.
RESPONSIBILITIES
• Product strategy and goals setting: Develop and manage Customer and Marketing data product strategy that incorporates product goals, stakeholder, and franchisee needs, with an objective to drive value for everyone. Establish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcome.
• Leadership Responsibilities: Lead and mentor a high-performing team of Product Managers and Analysts to continuously develop and enhance Customer Products while enhancing Product Management capabilities across teams. Evaluate market analysis, and maintain knowledge of industry innovations and technology platforms to inform strategy for product
• Roadmap planning and prioritization: Translate strategy into a roadmap containing well-defined capabilities, initiatives, and enablers that will realize the product’s vision through incremental value creation for both Inspire and its franchisees. Allocate and manage work across different product teams to ensure alignment and execution using Agile principles. Apply rigorous prioritization approach ensure that high value items are delivered at the right time. Responsible for assisting with quarterly planning and assigning objectives (problems to solve) to product teams
• Cross-functional Collaboration: Collaborate effectively with cross-functional teams while driving consensus and execution across all aspects of product lifecycle. Own development of and providing progress updates to internal and external stakeholders in a timely manner. Manage disagreements and conflicts across teams to prevent goals from being derailed. Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise.
• OKR Management/Performance Monitoring: Own development of Team OKRs while monitoring and updating progress; Drive accountability across stakeholders through relevant metrics
EDUCATION AND EXPERIENCE QUALIFICATIONS
• 4-year Degree required.
• Preferred Masters degree
• Minimum 6 years experience in Product management working on data platforms or related technology solutions
• Minimum 3 years experience as a team leader and manager
• 6+ years of experience in product management, with an understanding of data concepts and tools (e.g., ETL, data pipelines, data lineage, data lakes), data privacy, data governance, and data discovery
• 3+ years of experience leading a team of product managers and analysts
REQUIRED KNOWLEDGE, SKILLS, or ABILITIES
• Experience working in QSR industry with strong knowledge of franchisee business model a strong plus
• Proven track record over multiple years as an individual contributor product manager responsible for value and viability of solutions.
• Proven track record of coaching and developing other people. Demonstrate a clear understanding of your role as the primary coach of your product managers, and how that differs from managing products directly.
• Proven ability to engage with both individual contributors and leaders of all levels in constructive and collaborative relationships.
• Demonstrate servant-based leadership and knowledge of leading by context.
• Familiarity with machine learning concepts and model deployments
• Strong analytical and strategic thinking skills with the ability to make data-driven decisions, able to collect and synthesize information, making it relevant and actionable for key stakeholders
• Clear communicator and documentation skills with excellent writing, presentation, and influencing capabilities
• Has experience in working in a matrix business environment driving collaboration, consensus, and alignment across teams
• Deep understanding of marketing strategies, customer segmentation, and data analytics.
• Strong collaborator with ability to work laterally and drive alignment across the organization
• Is results oriented with ability to operate in ambiguity and deliver tangible business results
• Experience working with teams across geographies is a plus
Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.
We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
