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Parthenon Management Group
POSITION DESCRIPTION
Position: Senior Component Relations Manager
Reports to: Senior Association Leader
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We are Solutionaries.
Parthenon Management Group is an association management company offering management services to professional medical and scientific societies. We offer strategic guidance and bring creative solutions with a vision for the future.?
The Sr. Component Relations supports PMG’s goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability. As a member of the PMG team, performance includes demonstration of the following accountabilities: communication, teamwork and job knowledge.
The position leads the component relations and is focused on overall chapter development, component relations strategies, and possessing a thorough understanding of the delicate nature of components and their national office. This position will build and maintain a proactive, innovative and high-functioning service system that will provide a source of best-practice advice and hands-on assistance to chapter volunteer leaders. The senior manager will support and nurture chapters and members in ways that are contemporary, dynamic, creative and measurable in impact.
PRIMARY DUTIES AND RESPONSIBILITIES, include the following but are not limited to:
Component Relations.
• Partner with Chapter and Region leadership to support local level membership and engagement.
• Strategically monitor chapter performance/dashboards, provide tools and strategies to achieve outcomes
• Lead the Dynamic Chapter Program, creating member value experience standards.
• Identify and develop additional leadership development strategies.
• Lead, engage and provide direction with the functioning of the chapters and regions in relation to their programs, projects and obligations.
• Facilitate communications between chapter leadership, chapter membership and the organization by arranging and conducting meetings as well as utilizing other methods as appropriate.
• Oversee services provided to chapter include dues payments, websites, chapter portal access, data reporting, resources.
• Create resources to ensure that chapters can function at a high level.
• Lead annual affiliation agreement compliance.
• Support compliance monitoring for chapter policy and regulatory requirements
• Strategically monitor chapter performance/dashboards, provide tools and strategies to achieve outcomes
• Lead monthly chapter leader meetings and monthly communications plan.
Community Management
• Oversee the organization’s online communities and create a strategy for community creation, engagement and management.
• Provide guidance to staff on community management and engagement.
• Ensure communities are robust and easy for chapters and members to use.
Volunteer Engagement
• As chapter and region advocate, work cross departmentally to resolve component issues.
• Leverage data and member surveys to inform strategy development and measure component satisfaction and engagement.
• Support chapter volunteers to ensure consistent and effective communication of the organizations’ value.
Administration and additional Duties and Responsibilities:
• Develop budgets and monitor spending.
• Develop and ensure compliance of all chapter related policies and procedures.
• Oversee the selection and manage relationships and contracts with outside vendors.
• Other tasks as assigned.
SUPERVISORY RESPONSIBILITY
• Provide assistance and training to other team members.
• Supervises assigned Component Coordinators.
WORK ENVIRONMENT
Position is in an office setting that involves everyday risks or discomforts requiring normal safety precautions. On occasion, the individual must be able to do moderately demanding physical activity such as handling and opening boxes weighing 35-40 pounds, standing and walking extensively throughout the day.
BENEFITS
People come first at PMG. That goes for both our clients and our team members. We are known for our exceptional customer service and work ethic. Our clients are like family to us! But our real families are also a priority. From flexible work schedules, including work-from-home plans, paid volunteer days, profit sharing and more, PMG takes great care of its team members.
• We offer:
• Medical, Vision, and Dental insurance
• Disability insurance
• 401(k)
• 2 Personal Days, 8 Paid Holidays, PTO Days
• 6 weeks parental leave
• Employee Development
• PMG offers one paid Give Back Day to employees where team members can volunteer at their favorite cause on PMG’s dime.
• We are passionate about creating a workplace that promotes and values diversity. We serve associations that are global, multicultural, and diverse, and we want to reflect that inside our walls. More importantly, creating an environment where everyone, from any background, can do their best work is just the right thing to do.
EDUCATION AND/OR EXPERIENCE
• Bachelor’s Degree from a four-year university or equivalent experience.
• Minimum of five (5) years’ experience in component relations, volunteer management, or membership development.
• Minimum of three (3) years’ experience budgeting, strategic planning, and vendor management.
• Transparent and high integrity leadership.
• Strong organizational abilities including planning, delegating, program development and task facilitation.
• Ability to convey a vision of the organization’s strategic future to staff, board, volunteers and chapters.
• Skills to collaborate with and motivate volunteers.
• Strong written and oral communication skills.
• Demonstrated ability to oversee, train, and collaborate with staff.
• Detailed oriented with excellent organizational skills.
• Travel required.
• Working knowledge of Microsoft O365, specifically Word and Excel strongly preferred.
