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About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.
The Role
The Customer Success Executive is a role that interacts with our biggest customers and helps them achieve their most important business goals using their existing Lumen solutions. This is done by understanding how our products work for the customers, keeping an eye on early signs of customer satisfaction, proactively resolving their issues, and helping them improve their use of our technology to align with their corporate aspirations. With trust and loyalty established, this role aims to grow and deepen the relationship by finding possible opportunities to up-sell and cross-sell our products and services and engages sales accordingly.
Location and Schedule
This is a remote position. Applicants located in CA, OR, WA
Monday – Friday
The Main Responsibilities
• Build value-based relationships with decision-makers.
• Manage customer metrics, including usage data and renewal dates.
• Enhance product adoption and address roadblocks with best practices.
• Implement a customer success plan for positive experiences.
• Identify expansion opportunities within the Lumen portfolio.
• Apply revenue management for growth and risk management.
• Define and execute a renewal strategy for customer priorities.
What We Look For in a Candidate
• Experience: Over 7 years in customer success or account management, particularly with Fortune 500, multi-divisional, international customers.
• Education: Bachelor’s Degree or equivalent professional experience.
• Executive Interaction: Comfortable consulting and advising C-level and other executives.
• Communication Skills: Assertive in verbal and written forms, with a focus on building strategic relationships within organizations.
• Customer Engagement: Skilled in working closely with customers, negotiating on their behalf, and leveraging data to gain insights for engagement strategies.
• Cross-Functional Collaboration: Proven experience in guiding teams across Sales, Product, Marketing, and Service Delivery.
• Technical Knowledge: Strong understanding of technology and data networking, with the ability to make effective decisions based on business and financial principles.
Compensation
The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.
Location Based Pay Ranges
$86,830 – $115,770 in these states: OR
$90,960 – $121,280 in these states: CA WA
As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 333927
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
Salary Min :
86830
Salary Max :
121280
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
