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The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
MUST live in MISSOURI within commute to 70 & N. Hanley, St. Louis, MO.
Must be able to work 11:30 am – 8 pm (Mon – Fri)
Do you want to Drive Growth and Improve Lives? Accredo, a division of The Cigna Group is looking for several Customer Service Representatives who will be responsible for handling a high volume of inbound calls assisting patients with their prescription medications.
How you’ll make a difference:
• Manage all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines
• Accurately enter eligibility paperwork, prescriptions, refills, and/or other information into system
• Maintain accurate and complete documentation and system records of all inquiries to continuously improve the customer service experience and mitigate potential legal issues
• Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program
• Report to the proper group any allergy, adverse events, or duplicate therapy warnings that appear
• Place outbound phone calls for clarification on any issues involving program or pharmacy guidelines. employees, answering questions, etc
What you’ll need to succeed:
• High school degree or GED required.
• REQUIRED to work 11:30 am – 8 pm Mon – Fri) REQUIRED
• Ability to obtain and retain Missouri state Pharmacy Technician License per state guidelines required
• 1+ years of experience in the medical field preferred
• 6+ months of experience as a pharmacy technician or pharmacy knowledge preferred
• Proficiency with Microsoft office (Excel, Outlook & Word) and navigating various applications required
• Ability and willingness to work a flexible schedule to cover peak times (within operational hours: 7am-8pm) required
• Excellent written and verbal communication skills
• Ability to learn quickly, maintain accurate information, adapt in a fast -paced changing environment and make decisions with minimal supervision
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
