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Description
We are seeking a dedicated and proactive Customer Service Representative to join the team on a contract-to-hire basis. In this role, you will be the first point of contact for customers, providing them with exceptional service and resolving their inquiries in a timely manner. This role is based in the Indianapolis, IN area, and it is a long-term contract/contract-to-hire opportunity.
Responsibilities
• Respond promptly to customer inquiries via phone, email, and live chat.
• Acknowledge and resolve customer complaints.
• Provide accurate information regarding products, services, and policies.
• Process orders, forms, applications, and requests.
• Maintain customer records by updating account information.
• Ensure customer satisfaction and provide professional customer support.
Requirements
• Proven experience as a Customer Service Representative or similar role.
• Excellent communication and interpersonal skills.
• Ability to handle a high volume of customer inquiries.
• Familiarity with CRM systems and practices.
• Strong problem-solving abilities.
• Patience when handling tough cases.
• High school diploma; additional qualifications will be a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
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