Log In
Sign Up
About the role:
As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.
What’s in it for you:
• Compensation starting at $16.50/hr.
• Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
• Advancement opportunities with structured career paths
• Up to $5,000/year in tuition reimbursement
• Employee referral bonus opportunities
• We win wherever we go – Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
What you’ll be doing:
• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed
What you need:
• 1+ year customer service experience preferred
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills – face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to take ownership of responsibilities and see tasks through completion
Where you’ll be: 1901 W Cypress Creek Rd, Fort Lauderdale, FL 33309
