Customer Contact Rep I, II, or Sr

Customer Contact Rep I, II, or Sr

Date: Jul 25, 2024

Location: New Orleans, Louisiana, United States

Company: Entergy

Work Place Flexibility: Onsite

Legal Entity: Entergy New Orleans, LLC

This position can be filled as a Customer Contact Rep I, II, or Sr based on the candidate’s qualifications.

Job Duties/Responsibilities
• Provide face to face customer service in the Entergy New Orleans Customer Care Centers.
• Responsible for but not limited to initiation of new electric and gas service, discuss and assist customers with credit issues, initiate field actions where necessary, initiate and assist business customers with accounts and independently resolve any and all other types of customer service issues.
• Customer Contact Rep must be available for emergency call out during hurricanes or similar emergencies.
• Interface with other departments and employees to satisfy customers’ needs and complaints while maintaining department’s productivity goals.
• Must know/learn total operations of Customer Care Center and be extremely flexible.

Minimum Requirements

Minimum experience required of the position
• Desired: 1-4 years relevant work experience.

Minimum knowledge, skills, and abilities required of the position
• Desired: Extensive Customer Service experience, proficient in CCS, MyService Console, Salesforce, ASISO, Microsoft Office experience, Technical Desk experience, credit and collection experience, business accounts experience, and other general customer service training.
• Excellent oral and written communication skills.
• Ability to work well under pressure especially when dealing face to face with difficult customers.
• Willingness to work required overtime.
• Ability to work well with fellow employees.
• Ability to perform independently of direct supervision; decision making ability; empowerment skills.
• Must have wide range of knowledge about Company policies and procedures, facilities and equipment.
• Customer service experience working with both internal and external customers desired.
• Familiar with Customer Information System and/or Agent Information System preferred.

Primary Location: Louisiana – New Orleans Louisiana : New Orleans

Job Function : All Other Jobs

FLSA Status : Nonexempt

Relocation Option: No Relocation Offered

Union description/code : NON BARGAINING UNIT-NBU

Number of Openings : 1

Req ID: 115289

Travel Percentage : Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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