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Overview
This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office and must be based in any of our offices located on the East or West Coast.
The Credit Remediation Business Program Manager is part of the Credit Administration and Infrastructure Organization, on the Credit Remediation and Transformation team. The Credit Remediation Business Program Manager is responsible for the leadership and management of Credit Risk related regulatory remediation programs across the enterprise. This role will oversee the complex, strategic coordination of multiple remediation projects with numerous associated workstreams comprised of senior stakeholders, subject matter experts, and associates. The Program Manager will oversee management of overall scope, cost, staffing and performance of the remediation projects and workstreams, along with the technology needs associated with proposed solutions. The Program Manager will supervise the work of a team of direct reports, and project/workstream owners, and provide leadership, direction, and mentoring. The individual in this role will manage program delivery associates but will maintain responsibility for the successful execution and delivery of key objectives on no-fail remediation projects. This position is responsible for evaluating program effectiveness and delivering tactical insight through reporting to senior management, key stakeholders, and regulators.
A successful individual in this position will build a strong understanding of credit and risk management at First Citizens, maintain excellent interpersonal skills to influence and drive work forward, recommend tactical solutions where necessary and possess project management and process improvement skills.
The role will be pivotal in building credit risk solutions for the future of the bank and will be very visible, with exposure to the Chief Credit Officer, Chief Risk Officer, regulatory agencies, and Board of Directors.
Responsibilities
The Credit Remediation and Transformation team is focused on evolving the way in which credit risk operates to ensure we are meeting regulatory expectations and addressing any areas of issues timely. We play an integral role in building and delivering enterprise-wide solutions for the future through partnership and collaboration across all lines of business at FCB.
• Program Management – Develops, implements, and evaluates all aspects of assigned programs including sub-projects and related initiatives. Manages planning, schedule, resources, and risk. Ensures quality and compliance, implementing corrective action where necessary, to ensure cohesion between individual projects and the overall program. Communicates key performance indicators and program metrics to the appropriate parties.
• Business Strategy – Collaborates with business units and senior executives to understand Bank needs, aligning the goals and purpose of projects to wider strategic objectives. Develops cases to outline and justify program-level initiatives in accordance with organizational planning.
• Managerial Functions – Establishes and monitors expectations to achieve program and project goals. Makes appropriate changes to policies, procedures, and efficiencies in order to meet objectives.
• Relationship Development – Develops influential relationships with vendors, business leaders, and other key stakeholders in support of program success. Oversees vendor selection, negotiations, issues resolution, and ongoing relationship management for assigned initiatives.
Qualifications
Required
Bachelor’s Degree and 8 years of experience in Project management or Program management OR High School Diploma or GED and 12 years of experience in Project management or Program management.
Preferred:
• 8 years of Consulting and/or commercial lending experience
• Bachelor’s Degree: Business, Economics, Risk Management
• Supervisory or management experience or experience acting as a team lead or mentor
• PgMP certification and PMP certification
This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
The base pay for this position is generally between $171,183 and $231,600 if based in New York City or Santa Monica, California. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.
