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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Macrosoft, is seeking the following. Apply via Dice today!
Title: Content Strategist (Customer Experience)
Client: (AT&T) / Duration: 12+ Months
Location: Dallas, TX (REMOTE)
Analyze, develop, write, and manage content requirements and deliver digital assets in support of customer digital experience. Manage the style and evolution of content messaging including translation and localization. Ensure adherence to content/design specifications, Unified UX Style Guide, SEO guidelines, accessibility standards and brand voice.
Key Skills & Must Have:
• Journey Mapping
• Customer Experience
• CMS/KMS – Content/Knowledge Management
• Responsive Web Design (RWD)
General & Basic Requirements:
• Journey Mapping and Mural experience.
• Collaborate with the Content Writing, Design and CMS Teams to ensure the integrity and quality of the user experience and to collectively drive the strategic direction of content delivery solutions for digital experience.
• Develop and manage content using HTML, XML, CSS, JavaScript, etc, with focus on Responsive Web Design (RWD).
• Strong working knowledge of Microsoft Office, especially with regards to PowerPoint and Excel.
• Do end-to-end gap analysis, change management, strategy alignment and creativity to optimize the consumer experience.
• Lead experience workshops and to formulate recommended solutions and gain consumer insights to optimize the customer experience.
• Publish content through defined workflow processes via a Content Management System (CMS) or Knowledge Management System (KMS).
Content Strategist – Customer Experience
