CONFERENCE OFFICER Fulltime

CANDIDATE MUST BE PERMANENT IN THE PRINICIPAL ADMINISTRATIVE ASSOCIATE TITLE CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

DSS/HRA Fair Hearing Administration is responsible for providing representation of the Agency at NYS Administrative Hearings in the following program areas: Cash Assistance (CA), Supplemental Nutrition Assistance Program (SNAP), IREA, HASA and Medical Assistance Program (MAP).

The Office of the General Counsel /Fair Hearing Administration is recruiting for two (2) Principal Administrative Associates, Level II positions to function as a Conference Officers for their MAP Fair Hearing Unit.

Fair Hearing Administration / MAP Fair Hearing Unit serves as an internal mechanism for clients and their representatives to address problems or complaints related to Medicaid eligibility decisions, with the goal of reducing the number of Fair Hearings.

The Office of the General Counsel /Fair Hearing Administration is recruiting for two (2) Principal Administrative Associates, Level II’S who will:

– Provide Medicaid applicant recipients with the opportunity to discuss their eligibility situation with appropriate local agency staff, obtain an explanation of the reasons for the proposed action, and present information to show that the proposed action is correct, as mandated by implementation of New – York State Department of Social Service regulation.

– Review determinations on Medicaid eligibility made by lower-level supervisors in Hospital eligibility and Community Sections and makes administrative decisions which may result in a change of the eligibility status of applicant/recipient.

– In those instances where eligibility decisions should be rescinded or otherwise amended supervises initiation and completion of all required forms which result in the reversal of the original Agency decision.

– Conduct interviews with clients to verify agency and/or client documentation, and to acquire any additional information deemed necessary to make a final decision concerning eligibility. Will also give client an explanation of Agency decision where a determination is made to affirm original decision.

– Develop an internal mechanism for Clients and their representatives to address problems or complaints indirectly. related to eligibility decisions, with a view toward reducing the number of Fair Hearings, –

– Systematically identify management indicators which will supply MAP Administrators and Division Directors with additional statistical data on which to develop priorities, isolate developing problem areas, and streamline their operations as indicated.

– Authorize initiation and completion of all forms which clarify the reasons for any eligibility decision and cites Federal, State and City regulations where appropriate.
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– Provide administrative rationale and documentation for change in eligibility determinations and gives reasons for affirming, amending or reversing previous eligibility decisions made by lower level supervisors in Agency eligibility sections.

– Prepare recommendations and suggestions for modification/improvements within the Conference Unit procedure forms to implement and expedite these modifications and establishes new or revised procedures incorporating these changes, when needed.

Work Location: 505 Clermont Ave Brooklyn NY 11201 4th floor (2129)

Hours/Schedule: 9am – 5pm

Minimum Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in “1” above; or
3. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in “1” above;
4. Education and/or experience equivalent to “1”, “2”, or “3” above. However, all candidates must possess the one year of administrative or supervisory experience as described in “1” above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in “1” above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Preferred Skills

– Strong Knowledge of Medicaid eligibility, policies and procedures
– Demonstrated customer service and interpersonal skills
– Ability to multitask
– Well Organized
– Strong Writing Skills
– Strong Data Entry and Computer Skills
55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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