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Overview
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better – advancing our mission to transform healthcare and serve as a leader of positive change.
The Clinical Office Manager manages departmental operations, and business functions including, but not limited to, scheduling, registration, billing, collection, patient and team member satisfaction, and purchasing. Supervises clinical and clerical team members and serves as liaison between the department, providers, and administration.
Responsibilities
A day in the life of a Clinical Office Manager at Hackensack Meridian Health includes:
• Office Management: Acts as a liaison between the hospital administration, the providers, and the team members. Promotes team work and facilitates intra-office communication and problem solving. Ensures office has adequate inventory and monitors purchasing while remaining within budget parameters. Manages team members and leads by example to ensure patients and visitors are greeted and taken care of in the proper manner. Answers patients¿ questions and concerns, monitors flow of patients within the office, and ensures team members and patients are aware of delays.
• Operation Improvement: Works with hospital administration to develop and implement goals and objectives. Recommends and implements departmental policies and procedures. Oversees all areas of office operation and acts as a resource to staff and physicians. Manages an active, ongoing process of improving patient satisfaction that is specific and measurable and provides regular progress reports to administration. Seeks out opportunities to improve efficiencies and reduce expenses.
• Billing/Financial Oversight: Responsible for overseeing the billing practices within the office. Ensures key functions such as accurate data entry of demographic information, charge and payment posting, and end of day procedures are completed as needed. Keeps abreast of reimbursement procedures and insurance requirements and regulations. Runs billing reports regularly on appointment reconciliation reports and visit data. Maintains records of daily deposits, monitors physician performance and productivity, and provides necessary feedback to improve efficiencies. Prepares monthly reports on visits, new patient volumes, hospital volumes, surgical volumes, expense variances, OT Explanations, and revenue.
• People Management: Manages and/or assists in the recruitment, development and supervision of team members. Creates and sustains an environment that fosters team member engagement. Establishes clear objectives tied to department and/or organizational strategic goals. Coaches, counsels and evaluates performance of direct reports.
• Financial Management: Involved in the development and/or management of budget for assigned areas. Regularly monitors relevant key financial indicators and performance metrics, modifying business activities where needed in response to changing financial situations.
• Data Management and Analytics: Track, analyze, and report on relevant data and metrics as needed and/or requested. Develop, recommend and/or implement actions or process improvements as appropriate.
• Other Duties as Assigned: Complete all other assigned duties and projects in a timely fashion.
Qualifications
Education, Knowledge, Skills and Abilities Required:
• 2 Year / Associate Degree- Business Management or related health field or equivalent practice management experience
• Supervisory experience require
• Excellent communication skills, leadership abilities, positive attitude, ability to multitask, organized, flexible; Computer knowledge
Education, Knowledge, Skills and Abilities Preferred:
• 4 Year / Bachelors Degree – Business Management or related health field
• Knowledge of Epic preferred Licenses
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
