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Description
POSITION: Clinical Director
DEPARTMENT: Hospital Operations
REPORTS TO: Regional Operations Leader
DIRECT REPORTS: N/A
FLSA STATUS: Exempt
SUMMARY: The Clinical Director acts as the Chief Medical Officer of their assigned hospital and partners with their Hospital Manager counterpart to lead the business as a whole. A clinical director is passionate about mentorship and clinical excellence, has an entrepreneurial mindset and embraces VetnCare’s core values of: Curiosity, Problem Solving, Desire to Serve, and Together as One.
Key Duties & Responsibilities
Advanced General Practice
• Maintains a full clinical caseload and provides exceptional pet care and pet parent experience in line with VetnCare’s values and AAHA standards.
• Owns and advances medical standards, quality of care, clinical communication, and clinical professionalism for their site.
• Collaboratively leads daily rounds with hospital manager.
• Conducts regular skills assessments of the workflows and team and identifies on-going knowledge/skill, protocols and SOP gaps.
• Maintains composure and empathy when resolving pet parent questions and concerns, collaborating with hospital manager and staff on the best possible resolution.
• Collaborates with hospital manager to build and maintain client communication SOPs and practices regarding estimates, treatment plans, call backs, etc.
• Collaboratively manages DVM/clinical team scheduling and relief assignments with hospital manager to ensure excellent and reliable pet family access to care.
Clinical Regulatory Compliance
• Ensures proper clinical cleanliness, compliance and safety standards are adhered to in line with AAHA recommendations.
Clinical Mentorship and L&D
• Maintains a professional,welcoming, and accessible presence towards all team members.
• Mentors and collaborates with DVMs and DVM students in assigned hospital:
• * Actively assesses clinical skills and fluency for new pet assessments, general wellness checks, on-going condition management, and procedures/surgeries
• Ensures clinical interventions are occurring timely and proactively; partners with hospital manager to address any operational gaps that may interfere
• Positively leverages negative patient outcomes for learning opportunities for all.
• Collaborates with hospital manager on candidate assessments and hiring decisions.
• Collaborates with hospital manager on team member onboarding and skills training.
• Encourages team members to seek out and adopt new clinical skills.
• Collaborates with hospital manager on clinical team performance management and licensure and CE programs as needed.
Internal and External Clinical Community Engagement and Partnerships
• Collaborates with hospital manager and fellow VetnCare hospital leadership teams on transfer and coverage solutions.
• Collaborates with hospital manager to provide insights and problem solve local issues and growth initiatives.
• Collaborates with fellow clinical directors and regional support team on internal and external organizational initiatives.
• Partners with marketing and hospital manager on online reputation management as needed.
Core Competencies
• Clinically excellent.
• Financially and technologically literate & savvy.
• Effective and engaging communication.
• Problem solving.
• Curiosity and commitment to learning and growth.
Qualifications & Skills
• Graduate of AVMA-accredited Veterinary School.
• Licensed veterinarian with the State of California.
• 3+ years worked as an Associate Veterinarian with general surgery, dentistry and medicine experience.
• Previous experience leading others in a professional setting
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
