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Overview
We are seeking a Client Relationship Manager (Remote) to join our growing team with Attendee Interactive!
Attendee Interactive
With over twenty years of experience in developing and deploying conference planning technology, Attendee Interactive — a robust event content management platform — helps event planners manage content and all aspects of learning and education for in-person, virtual, or hybrid events. This includes requesting and collecting abstract submissions, reviewing and selecting sessions, collecting speaker information and assets, publishing out final agendas, and managing CE credit issuance. Learn more at attendeeinteractive.com.
Responsibilities & Qualifications
Position Summary
The Client Relationship Manager provides and ensures a high level of customer service by developing and maintaining a strong relationship with clients. From the start of a project through its completion, the Client Relationship Manager will work to meet and exceed the customer’s expectations. In addition, the Client Relationship Manager will develop and maintain a strong working relationship with all internal Attendee Interactive staff. The Client Relationship Manager will interact daily with the IT staff, Sales staff, and Accounting. The role is to understand the clients’ needs and communicate those needs to other Ai departments to ensure complete client satisfaction.
A Day in the Life
• Maintaining direct communications with the clients, to assess their needs and determine the appropriate course of action to achieve their goals.
• Reviewing new projects with the sales and IT departments to understand the scope, timeline, and deliverable expectations.
• Collect or convey the necessary data, timelines, and deliverables from clients.
• Add and maintain all contract details, milestones, and deliverables into Ai’s Project Management system.
• Coordinate with the client to establish a plan for all websites, modules per the contracted terms and throughout the entire contract cycle.
• Work with the IT department to set, review, and evaluate project milestones and delivery dates.
• Facilitate client training and user permissions for client staff.
• Manage and oversee the deliverables and timelines for services provided by other sub-contracted vendors.
• Receive written approval and sign off from every client once a site meets the contractual requirements and has been fully accepted.
• Work with the IT and sales teams to create estimates for additional custom work that are outside the scope of the contract. Prepare contract addendums and receive client signatures on addendums.
• Respond in a timely and professional manner to client requests. Delegate or field any and all requests to the appropriate departments.
• Seek opportunities and make recommendations to clients to upsell clients by adding additional modules and products.
• Participate in daily production meetings.
• Solicits and expedites the response to and/or resolution of all internal clients (such as programming and design teams) and external client inquiries and complaints in a timely, professional and courteous manner, providing proper instruction, documentation and follow-up, and working with all departments necessary to resolve any issues.
• Conduct post-show/project debriefing internally with Ai staff and externally with the client.
• Assist the sales team in the preparation of a renewal contract for the following year.
We are looking for someone who brings
• Experience:
• *
Requires 2+ years of related experience
• Bachelor’s degree preferred
• Must have excellent analytical and problem-solving skills
• Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
• Proven ability to manage large projects with exceptional project management skills
• Ability to manage from the big picture as well as dig into the details when needed
• Proven ability to handle multiple tasks with minimal supervision
• Ability to work effectively within a fast-paced, deadline-driven environment
• Strong problem solving and analytical skills with keen ability to deal with detailed, and sometimes ambiguous, information
• Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally
• Strong client focus with exceptional collaborative and influencing skills
• Must be able to meet tight deadlines, lead by example, willing and able to roll-up sleeves and dive into the details when necessary
• Skilled at interacting with employees at all levels within the organization
• Ability to blend agile, scrum, and waterfall methodologies to right-size project management
• Computer/Technical:
• *
Proficient in Office 365 – Microsoft Word, Excel, PowerPoint, Outlook
• Demonstrate ability to learn and understand basic office software applications
• Other Skills:
• *
Excellent verbal and written communication, organization and follow up skills
• Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
• Ability to work effectively within a fast-paced, deadline-driven environment
• Strong client focus with exceptional collaborative and influencing skills
Total Rewards
Accommodations
Community Brands welcomes and encourages applications from people with disabilities. Reasonable accommodations are available, on request, for candidates taking part in all aspects of the selection process.
About Us
Community Brands – leveling the playing field between for-profits and purpose-driven organizations
Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.
Why work here?
Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.
• Medical, Dental & Vision Benefits
• 401(k) Savings Plan & Company Match
• Flexible Planned Paid Time Off
• Generous Sick Leave
• Casual Environment
• Purpose-Driven Culture
• Work-Life Balance
• Passionate About Community Involvement
• Company Paid Parental Leave
• Company Paid Short Term Disability
• Remote Flexibility
Community Brands actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and to complete the required employment eligibility verification form upon hire.
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