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Overview
Arroyo Grande Community Hospital located in Arroyo Grande California is rated a top Joint Replacement Center by Blue Shield and is among the Top 10% in the nation for Joint Replacement. Arroyo has achieved the prestigious designation as a Primary Stroke Center by the Joint Commission. The Emergency Department is one of the busiest in the county and nationally recognized for superior patient satisfaction. The hospital also provides the only comprehensive hospital-based Acute Rehabilitation Center on the Central Coast. Arroyo Grande Community Hospital is a part of Dignity Health’s Southern California Division and is a member of CommonSpirit Health the largest not-for-profit health care system in the nation boasting an integrated network of top quality hospitals with physicians from the most prestigious medical schools and comprehensive outpatient services – all recognized for quality safety and service. Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities. Learn more at www.dignityhealth.org/arroyo-grande.
Responsibilities
Major responsibilities are listed however at any time the Clerk Receptionist may be assigned other duties. The major duties are as follows: Handle incoming calls and direct them as necessary. Register and pre-register outpatient Laboratory and Imaging Services exams. Ensure insurance authorizations have been obtained for Imaging Service exams when needed. Schedule Imaging Service appointments coordinating exams as necessary. Inform and educate patients on preparations for scheduled exams. Enter orders using the HIS/RIS system. Take payments and set up payment contracts when necessary. Gather adequate information for the process to release Diagnostic Images and reports.
Qualifications
Previous clerical experience in a medical setting including telephone and typing skills or other medical billing experience preferred. Ability to work tactfully and effectively with fellow staff members physicians and patients. Ability to handle multiple calls in the order that they were received. Excellent interpersonal skills. Ability to type accurately at a moderate pace. Basic knowledge of medical terminology with the ability to ensure that diagnosis correlates with the exam requested. Ability to pay attention to detail during frequent interruptions. Ability to stay calm and positive in stressful situations.
