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The Chargeback Associate supports the Financial Services Accounts Receivable group by managing and resolving unauthorized deductions on major accounts. This role is critical in overseeing the entire dispute lifecycle, requiring excellent communication skills and a detail-oriented approach in a fast-paced environment.
Responsibilities:
• Research and dispute open claims and chargebacks/deductions on customer portals.
• Communicate effectively with internal departments (Sales & Customer Care) to expedite chargeback resolutions.
• Maintain clear and concise records of disputes, including outcomes of recovery or denials.
• Catalog Tax Exemption Certificates in Avalara.
• Enter data for Credit Memos as directed by Credit Analysts.
• Escalate issues to the Credit Specialist as needed.
• Scan, research, and retrieve proof of deliveries and packing slips for disputes.
• Perform other duties as directed by the Credit Specialist Lead.
Qualifications:
• High school diploma with at least two years of experience in handling disputes and chargebacks/customer portals.
• Prior experience in accounts payable or a related finance field.
• Ability to work independently while contributing to team objectives.
• Strong multitasking and time management skills in the face of multiple deadlines.
• Excellent written and verbal communication skills.
• Basic knowledge of Excel, Word, and JDE One World software.
• Proficiency in MS Office applications and JDE.
Additional Information:
• The position requires a high level of attention to detail and accuracy.
• Strong problem-solving skills and the ability to think analytically are essential.
• Experience with Avalara and familiarity with tax exemption certificates is a plus.
• Must be comfortable working in a fast-paced and dynamic environment.
Company: Liberty Hardware
Shift 1 (United States of America)
Full time
Hiring Range: $14.76 – $23.22
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.
Liberty Hardware (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Liberty Hardware is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish
