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Overview
The Care Coach is an integral member of a collaborative care team with a passion for mental and behavioral health, focused on engagement in health and wellness coaching to improve the health and quality of life for members of the Ontrak WholeHealth+ program. Care Coaches help members work on tailored health and wellness goals by uncovering their personal strengths, motivations, and skills. Coaches engage regularly with their members to support them in writing attainable (SMART) goals, provide resources, and support the development of self-efficacy to make lasting behavioral changes. Care Coaches receive training to build on the core concepts of health and wellness coaching to successfully administer clinical and functional assessments of client progress, employ targeted intervention and education, and support provider directed care plans pertaining to clients identified issue(s).
Essential Functions
• Engage and maintain members in active participation in the Ontrak program as well as to coordinate member care.
• Utilizes motivational interviewing, empathy, and skill-building techniques in their communication with members.
• Usage of Ontrak program materials and the Ontrak WholeHealth+ electronic documentation platform.
• Provide exemplary customer service to and member-centric focus for all members.
• Communicates with providers in complete compliance with confidentiality standards and in support of a collaborative care team relationship
• Works jointly with the Member Outreach & Engagement and Clinical Operations staff to support member enrollment, referral, and engagement with the Ontrak WholeHealth+ program.
• Engages in collaborative care team forums to improve quality of care and develop plans for the highest need members
• Supports enhancement of the program by providing feedback to the development and operations teams and performing ad hoc testing as indicated.
Qualifications
Preferred: Associate’s or Bachelor’s degree in Nursing
Equivalent: in lieu of degree, equivalent education and/or two years of experience may be considered.
Required:
• Extensive experience in a health care consumer-facing environment; experience performing assessments and implementing care plans; using motivational interviewing to help change behavior.
• Extensive experience in a clinical setting working with Serious Mental Illness population.
Preferred: Background and/or interest in mental health and behavioral health. f you’re looking to make an exciting change in role scope, the following would be encouraged to apply: RN, LPN, LVN.
Preferred: Bilingual in Spanish
Certification Required: National Board Certified Health and Wellness Coach (NBC-HWC)*.
Health coaches who are eligible to sit for the NBC-HWC board exam and Health coaches enrolled in an approved training program for the NBC HWC exam are encouraged to apply.
• Empathy: You embody humility and integrity by humanizing people in sensitive settings and demonstrating support. You listen actively and positively without invoking judgement or influence.
• Self-driven: You thrive in autonomous environments where you hold yourself accountable with keen organization, schedule management and decision making.
• Excellent Communicator: You demonstrate exceptionally effective, empathetic, and professional communication in your verbal, non-verbal and written communication. You choose forms of communication and adapt communication styles when working with teammates, members, and/or providers.
• Salary range: $35-$45 an hour
About Us
Ontrakhealth. is making a positive impact on people’s lives every day. We use predictive analytics to identify health plan members with unaddressed behavioral health conditions that worsen chronic disease, then engage, support, and guide these members to better health with a personalized, human-centered approach. This has led us to where we are today: growing fast and saving lives as we do.
Excellent compensation
In addition to a competitive wage, we offer comprehensive benefits including medical, dental and vision insurance; a 401(k) plan; paid holiday, vacation and sick time; flexible spending accounts; Basic Life/AD&D, Employee Assistance Program and Travel Assistance Program and more.
Join Ontrakhealth Team!
Ontrak, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Notice to candidates: Please visit our fraud alert to protect yourself from scams targeting job seekers: https://www.ontrak-inc.com/fraud-alert.html
