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All the benefits and perks you need for you and your family:
· Benefits from Day One
· Paid Days Off from Day One
· Student Loan Repayment Program
· Career Development
· Whole Person Wellbeing Resources
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule:
Shift:
Location:.
The role you’ll contribute: Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information. Follow schedule rules as established by department and providers. Complete medical records request as required.
The value you’ll bring to the team:
• Communicates in a cordial, professional manner with patients via phone.
• Complete patient cases for incoming callers to appropriate department / providers.
• Log all patient communication within patient chart during or after patient call.
• New patient registration (inputting demographic information, insurance information, etc.).
• Must have medical knowledge as it relates to patient coordination of care.
• Collaborates with provider offices to monitor utilization of resources to deliver quality of care in a safe, efficient and cost-effective manner.
• mproves positive patient satisfaction outcomes be assuring that all quality measures are met in regard to our patients’ experience.
• Updates computer referring physician data base.
• Works with online scheduling system and EHR.
• Verifies patient data and insurance to ensure it is updated for accurate billings.
• Handles patient concerns or refers to administration appropriately.
• Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
Qualifications
The expertise and experiences you’ll need to succeed:
· High School Graduate or Equivalent
· Previous customer service experience.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Administrative
Organization: AdventHealth Manchester
Schedule: Per Diem
Shift: 1 – Day
Req ID: 24025811
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
