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WHAT YOU’LL DO
As part of the Global Business Intelligence and Analytics team, you will pioneer boundaries in technology and innovation. This role plays a pivotal role in harnessing the power of data to drive strategic decisions, fostering innovation, and providing powerful insights to steer BCG towards success.
Positioned in the Enterprise Services business at the heart of our global operations, you will lead a dynamic team in the pursuit of analytical excellence, turning complex data into actionable insights that shape BCG’s future. This BI&A Product Team Leader role will also spearhead initiatives that redefine industry standards, cultivate a culture of continuous improvement and analytical curiosity, and leverage new technologies to solve real-world challenges. This role reports into the BI&A Product Portfolio Leader, a member of the Enterprise Service Leadership team.
Partnering with senior leadership and stakeholders that consume the product(s), the BI&A Product Team Leader will be accountable for delivering business results and customer value measured through specific KPIs. You possess strong domain expertise and will ultimately play an ‘integrator’ role across a set of related products. You are responsible for facilitating, supporting, and motivating your product team members. You know how to set strategic direction for your teams and are comfortable stepping out of the way while enabling your Product Owners and Squads to drive and deliver the work. You have an ability to empower and bring out the best in people and enjoy coaching and developing them. You will also drive collaboration and knowledge sharing at all levels of the organization to break down siloes and achieve the best results for the organization. In this role, you can expect to coordinate closely with the Product Portfolio Leader to stay aligned on business priorities and make sure the team is progressing and delivering against them.
Among your responsibilities, you will:
• Set the overall product vision and strategy to direct and inform the team’s work
o Define, evolve and drive the roadmap for the global analytics and reporting platform and ultimately, additional products;
o Setting objectives for the Product Team and ultimately working with Product Owners to align on goals ensure the products deliver business results and customer value
o Work closely with the Product Portfolio Leader to understand and drive alignment on business strategy
o Ensure that products are built in an incremental way, releasing new features that create value for the business
o Track product performance to inform future work (define measurable OKRs / KPIs to measure impact)
• Act as the key liaison on cross-functional collaboration
o Partner with leadership from functions outside of BI&A to define and build their analytic roadmap
o Lead cross-functional collaboration and engagement; identify highest priorities opportunities to support
o Support activities to define funding and resource requests that enable new analytic product builds
o Align cross-functional team members on best practices, knowledge sharing; foster community of excellence and innovation
• Serve as the voice of customer
o Engage in continuous discovery, proactively seek feedback from business to understand customer needs
o Constructively challenge business on assumptions to ensure deeper understanding of requirements, workflows and process to ensure products are fit for purpose
o Translate the voice and needs of customers into a prioritized list of potential innovations, engaging users as needed
o Leverage empirical and qualitative data to assess feature performance and inform prioritization
o Determine tradeoffs involving customer value, cost, and speed to execution
o Facilitate product demos to empower team members with real-time feedback from customers
• Oversee what is delivered by the Squad and when, ensuring to maximize business value to targeted customers
o Transform objectives into a clear vision for your team(s) to inform the creation and prioritization of the team’s work
o Prioritize work through a well-organized backlog of user stories and clearly communicate what needs to be done and by when
o Define and clearly communicate acceptance criteria for output based on business & customer needs
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• Ensure the team is supported to get work done
o Act as cultural steward, foster innovation and curiosity, ensure voices are heard and team is supported to explore new ideas that can drive value
o Regularly engage with the Squad to offer feedback on work-in-progress and clarify requirements
o Engage with Chapter Leads regarding resourcing and functional expertise required in Squad
o Managing and developing direct reports to help improve individual and team performance
o Regularly collecting and providing continuous feedback as part of performance management process for direct reports
o Overseeing the Product Team’s budget and engaging with organizational funding processes
YOU’RE GOOD AT
Strategic product management
• Defining and articulating analytic product strategy for audiences at all levels
• Being customer-focused and dedicated to understanding and learning about customer needs and requirements
• Operating with a transparent mindset, communicating clearly and openly both above and below
• Being comfortable leading, directing, and empowering team members without formal management authority
• Driving ang managing change through ambiguous requirements and multi-disciplinary teams
• Influencing stakeholders up to the senior levels of the organization
• Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs
• Looking for opportunities to innovate and get things done better and faster
Business and analytic skills
• Understands the business, decision-making process, workflows, and information needs of business leaders and partners; identifies patterns and can distill insights from information to support decision making
• Ability to work collaboratively with teams to translate business needs into analytics/reporting requirements, identifies ways to visualize and present information to support executive decisions and workflows
• Looks for opportunities to enhance or expand relationships with business; acts as a go-to-person for end users to interpret and use information
• Takes initiative and executes independently; effectively prioritizes business problems based on urgency and relevancy
• Interacts with Information Architects to understand how data is stored, modeled, and tagged—and can help navigate and guide technical design choices
Communication, interpersonal and teaming skills
• Works positively and collaboratively with others and within team; builds strong and lasting relationships; can partner effectively with team members in multiple time zones
• Constructively challenges business on assumptions and goals; asks questions that effectively lead to deeper understanding; pushes thinking of business partners and redirects poor business assumptions
• Develops practical and acceptable compromises when negotiating; adapts style to changing situations and audiences with tact, poise and patience
• Proactively drives change with strategic persistence
• Leverages network effectively across functions, offices, regions and/or externally
YOU BRING (EXPERIENCE & QUALIFICATIONS)
• Total 10+ years’ relevant experience in Business Intelligence roles (e.g. Product Owner, Project Manager)
• Good understanding of technology enabled business transformation, Product Strategy, Digital Transformation, Organizational Transformation
• Experience managing people at Sr. Manager, Director, or Executive level
• Understanding of agile principles and ways of working
• Divergent thinker who can converge ideas into tangible products
• Exceptional communications and stakeholder management skills
• Experience in consulting is a plus
YOU’LL WORK WITH
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
