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Branch General Manager
Job Description:
We are in search of a Branch General Manager (BGM). This leader manages the overall branch warehouse and delivery operations (i.e., expenses, compliance, safety, security, and workforce). The BGM is responsible for hiring, training, coaching, motivating, and driving engagement of warehouse, driver, and Branch Associates. In addition, the BGM partners with Sales Representatives in the field and Support Team Members to achieve business goals. The BGM manages the flow of product both in and out to provide the highest level of customer service. The BGM also works closely with cross-functional partners in HR, Asset Protection, and Sales to execute the Lowe’s Pro Supply business strategy within his/her Branch.
To be successful, the BGM must build and support a branch culture, in partnership with key stakeholders, that is aligned to the Lowe’s Pro Supply mission and behaviors where employees are engaged and inspired. This leader is also responsible for maintaining a strategic view of branch talent needs, recruiting, and developing talent. He/she drives the execution of operations strategies, analyzing relevant data to inform branch specific strategies, supporting customer service, proactively addressing branch needs, and acting as the Lowe’s Pro Supply brand ambassador for the community.
• *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. In addition, duties, responsibilities, and activities may change at any time with or without notice.
Essential Responsibilities:
• Drives Business results by continuously monitoring the performance, profitability, and branch plans, provides recognition for desired behaviors and achieving results, and adjusts when needed
• Influences overall business results by building and maintaining cross-functional partnerships with Human Resources, Safety & Asset Protection, Sales and Support Teams
• Actively identifies barriers to performance and uses available cross-functional resources to help diagnose issues and remove barriers
• Leverages financial reports and business data to support decisions that positively impact key branch metrics
• Manages Branch P&L statements and plans
• Actively looks for new ways to improve branch staffing productivity and overall branch efficiencies
• Drives Associate Engagement by empowering others to make decisions and take ownership
• Demonstrates servant leadership by putting their employees ahead of themselves, building and maintaining trust, and being open, honest, and approachable
• Creates a climate that supports training and development by identifying employees’ training needs, supporting enterprise-wide and branch-level training initiatives, removing obstacles, and providing access to developmental resources
• Promotes continuous improvement by seeking feedback and addressing opportunities on own leadership and performance
• Builds and maintains cross-functional relationships to promote engagement across a matrixed environment
• Prepares their team to accept and thrive in a changing environment, embraces change, and actively supports others through change
• Hires, trains, assesses, leads, coaches, motivates, and drives Associate engagement
• Assess individual and team capability to ensure that the talent is in place to accomplish current and future work
• Provides useful and real time coaching, gives feedback, and aligns development goals with organizational objectives
• Maintains a long-term strategic view of Branch talent including recruiting needs, team dynamics, developmental needs, and succession planning
• Promote the company’s safety programs and enforce safety guidelines
• Travel throughout Branch territory as required
Minimum Qualifications:
• 5 years of experience in leading Associates in warehouse, distribution center or large retail environments
• 5 years of experience working in a fast-paced, cross-functional work environment
• Minimum of 3 years of experience managing P&L
• Experience building and maintaining cross-functional relationships in a matrixed environment
• Strong working knowledge of Microsoft Office Suite
• Ability to drive Associate engagement, assess & develop talent, continue learning, show courage, take action, focus on customers and deliver results
• Must be able to work flexible hours necessary to meet customer and management expectations, and respond after normal work hours, when necessary
• Ability to move throughout all areas of the Branch, perform heavy lifting 25 – 75 pounds, prolonged standing, sitting, frequent bending, twisting, and reaching, and occasional climbing on stairs, ladders, or driving trucks with or without a reasonable accommodation to perform essential job functions
• Must have valid driver’s license and meet company requirements for insurance and driver safety record
• *
Ability to pass pre-employment drug test, background check and motor vehicle record check
What We Provide:
Associate Benefits include: Competitive pay, Health, Dental and Vision insurance, Life and Disability insurance, Paid time off, including vacation, holidays, sick and volunteer time, Flexible spending and health savings accounts, 401(k) Retirement account with company match, Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs, Education support program to include tuition reimbursement, Business Travel Accident insurance, Maternity and Parental leave, Adoption assistance, Lowe’s Associate Discount and broad discount platform. Benefits offerings change each year and eligibility varies. For the most up-to-date breakdown of what’s available to you, visit MyLowesBenefits.com.
EEO Statement: Lowe’s Pro Supply is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
