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Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career — a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
At Regions, the Contact Center Electronic Banking Specialist responds to a high volume of customer inquiries about electronic banking and other technical issues.
Primary Responsibilities
• Provides excellent customer service and provides answers to client questions within set standards
• Identifies and meets customer needs through providing advice, guidance and education to customers on the full ranges of bank products and services Regions offers
• Uses inbound/outbound telephone techniques to solidify and build client relationships
• Achieves or exceeds performance targets monthly for quality assurance, efficiency, and customer engagement
• Troubleshoots client’s electronic and mobile banking technical issues
• Identifies and resolves problems promptly with use of critical thinking
• Submits proper and accurate documentation for client needs
• Follows-through on customer inquiries, requests or complaints
• Uses systems and/or applications simultaneously
• Maintains patient and positive attitude
• Provides insight for continuous improvement of internal systems/services
• Performs other duties as assigned
This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.
Requirements
• High School Diploma or GED
If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:
• Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
• Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
• Must test on speedtest.net to confirm download speed or provide documentation from provider
• Satellite internet cannot be used. Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment. Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions).
Preferences
• Contact Center experience
• Banking/Finance experience
• Bachelor’s degree
Skills and Competencies
• Ability to research
• Ability to simultaneously use systems and/or applications
• Good customer service skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Must be fluent in English/Spanish
Strongly preferred
• Banking experience
• Experience in recommending products/services to customers
• Technical Support
PLEASE REVIEW
• *This position is 100% remote and you must live within 50 miles of one of the posted locations.
Atlanta
Charlotte
Dallas
Denver
Houston
Orlando
Salt Lake
Tampa
Hattiesburg
Hours:
Training:
Monday-Friday
8am-5pm CST
Following Training:
40 hours per week
Monday-Friday 10am-7pm EST and a Saturday rotation (2 out of 5).
You will receive an off day of Tuesday, Wednesday or Thursday the week of the Saturday rotation.
Position may be filled on a higher level based on experience and qualifications.
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$36,500.00 USD
50th Percentile:
$40,000.00 USD
Incentive Pay Plans:
This job is not incentive eligible.
Location:
Orlando, Florida
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that promotes and values the differences that make each of us stand out as unique individuals and help provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work and thrive is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
