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Description of the Role:
The Automotive Service Advisor at Friendly Acura of Middletown plays a crucial role in providing exceptional customer service and ensuring smooth operation of the service department. This position requires extensive knowledge of automotive repairs, excellent communication skills, and the ability to multitask in a fast-paced environment.
Compensation: $70,000-$90,000/year based on salary, commission & bonus plan
Responsibilities:
• Interact with customers to determine their automotive service needs and provide accurate cost and time estimates
• Schedule appointments and prioritize work orders for the service technicians
• Keep customers informed about the status of their vehicle repairs
• Maintain strong product knowledge to effectively explain necessary repairs and services to customers
• Utilize software and databases to record customer information, service details, and inventory levels
• Coordinate with the parts department to ensure timely availability of required parts
• Address customer inquiries and concerns in a professional and timely manner
• Ensure customer satisfaction by providing exceptional service throughout the entire service process
Requirements:
• Prior experience in an automotive service advisory role
• Excellent communication and interpersonal skills
• Strong knowledge of automotive repairs and maintenance
• Ability to accurately estimate costs and time required for repairs
• Proficiency in using computer software for managing customer information and service details
• Ability to work efficiently in a fast-paced environment
Benefits:
• Competitive salary ranging from $70,000 to $90,000 per year
• Healthcare benefits including medical, dental, and vision coverage
• Paid vacation and holidays
• 401(k) retirement plan with company match
• Opportunities for career advancement and professional development
About the Company:
Friendly Acura of Middletown is a reputable automotive dealership located in Middletown, New York. We are committed to providing top-notch customer service and offering high-quality vehicles and services. Our team of dedicated professionals strives to create a positive work environment and deliver exceptional experiences to our valued customers.
