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Job Title:
Associate, Marketing Solutions
Job Description
The Marketing Consultant is the primary contact with customers within an assigned region/zone. Perform marketing, sales and consulting functions via telephone and computer to develop, implement, maintain and enhance assigned Dealer marketing and customer attainment and retention goals.
· Build strong sales and consultative relationships with assigned dealer base through an in-depth program knowledge, a pleasant demeanor and a positive attitude.
· Educate and inform dealer base on current program offerings and services, encourage enrollment, offer consultation regarding current dealer product/service selections and assist dealers with achieving marketing goals.
· Create, update and maintain marketing plans for individual dealers in order to minimize risk and maximize performance. Present Marketing plans, trends, and additional suggestions to client/dealers.
· Review changes to the marketplace and industry and assist dealer base in adjusting marketing plans.
· Maintain detailed documentation of dealer communications, including customer service opportunities and complaints, in the Contact Manager system.
· Edit and proof dealer communications.
· Maintain accurate dealer information, data, pricing, list maintenance, customer maintenance.
· Maintain calendars and timelines for assigned marketing initiatives.
· Promote customer acquisition, retention and response while improving brand awareness and return on investment for client.
· Assist in the creation and development of processes and procedures.
· Produce periodic reports and recommendations regarding performance status of dealer base.
· Implement quality control process for marketing materials, dealer selections and dealer originated copy.
· Assist in the resolution of data issues.
· Travel may be required.
· Other duties as assigned.
Candidate Profile
Education/Knowledge:
Bachelor’s degree (BA or BS) from an accredited four-year college or university required or equivalent experience in Marketing, Sales and/or Customer Service.
Experience / Skill:
• Minimum of one year experience in an Automotive Program as a Marketing Consultant.
• Must be able to write reports and business correspondence and have the ability to effectively present the information to management or customers.
• Ability to multi-task.
• Must be able to work with all levels and backgrounds in a diverse workforce.
• Knowledge of Microsoft Office specifically including Word, Excel, PowerPoint, Outlook, Access.
Desired skills include: Experience with Direct Marketing, experience creating/implementing marketing plans.
Concentrix is an equal opportunity employer and an E-verify participant. Concentrix considers qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, disability status or any other legally protected characteristic.
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Location:
USA, WI, Work-at-Home
Language Requirements:
Time Type:
Full time2024-08-31
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)
•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)
To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .
If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .
