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Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.
Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We’re also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.
Job Summary
Participate in a best-in-class training program while gaining valuable on-the-job skills. As an Associate Consulting Engineer (ACE), you will be actively involved in technical solving opportunities and assigned to meaningful projects that align to your skill set. Learn from top technology professionals and pursue certifications incorporated into the program.
CDW is the leading Cisco & UCaaS Collaboration provider. By joining our team, you will be partnered with industry leading Engineers, Consultants, Technical Architects, and Solution Architects to help enable your success. CDW is honored by holding the highest level of certifications and accreditations with our partners.
What you will do:
ACE will focus on Cisco Collaboration and leading Cloud Collaboration platforms like Webex Calling, Zoom, and RingCentral. ACEs will partner with our lead engineers driving architecture and delivering customer solutions on these various platform with experience in migrations and automation.
Take your collaboration skills to the next level by working with technical and business staff of customers following project implementation, leading towards more complex future engagements.
• Pre-Sales – listen and observe sales activities, understand the customer needs, and ask appropriate questions. Provide in-depth technical expertise on specific platforms and applications supporting solution architecture.
• Planning – participate in kick off meetings. Communicate customer information and requirements with the project team. Review Statement of Work (SOW), validating scope and tactical project requirements.
• Design – read design documents and contribute to the development of customer solutions. Participate in joint technology design sessions, providing technical analysis on implementation sequencing.
• Implementation – perform assigned engagement activities as directed. Install, configure, and test hardware and applications based on design specification, client environment and solution topology. Consider platform interoperability, equipment/OS upgrades and updates to meet agreed upon hardware standards and manufacturer/CDW standard methodologies.
• Operations – Participate in remediation for post incident reviews. Recognize opportunity for resolution and own what is needed to drive resolution, identify, and recommend support process improvements.
Contribute to Collaboration team forums and provide feedback/questions to stimulate discussion, intellectual capital, and continuous process improvement.
What we expect of you:
• One of the following degrees and/or relevant experiences
• BA/BS including concentration in; Telecommunications, Computer Science, Engineering, or related discipline or one of the following;
• Associate degree in Telecommunications, Computer Science, Engineering, or related technology focused concentration plus 1+ year of relevant practical experience
• 3+ years relevant practical experience in switch, routers, firewalls, or wireless, or;
• 1 year relevant practical experience configuring or supporting some or all: Zoom UCaaS, Webex Calling, RingCentral, or other applicable cloud-based collaboration platform plus one or more applicable technology related certifications (certifications to be in active standing)
• Ability to travel up to 25% (can vary by location)
• Ability to work select weekends and/or after hours when business needs arise
• Authorized to work for CDW in the United States; immigration sponsorship (H-1B, TN, etc.) is not currently available for this position.
• Valid U.S. driver’s license
• Physically able to lift up to 50 lbs. of equipment
• 1-3 years system administration experience is a plus
• CCNA Routing/Switch or Collab is a plus
• CCNP (any variety) is a plus
• CompTIA Network+ is a plus
• Experience in planning, deployment and operational support of any voice collaboration suite and related applications is a plus
• Demonstratable consulting experience is a plus
• Programming experience with JavaScript, Python, Rest API’s or equivalent is a plus
• Work as part of team, contributing ideas and feedback to find the best solution is a plus
About us
We make technology work so people can do great things.
CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen.
CDW is building teams that are growing service offerings to our customers. A successful Associate Consulting Engineer (ACE) will immerse in a close-knit group of technology leaders to collaborate and master with. Hone your learning by partnering with skilled engineers that value your ideas and perspectives. The program is a meaningful, industry-leading training program for people who have real passion for technology, an aptitude for problem solving, and a drive for customer dedication. Further expand your knowledge, gain hands-on experience with leading-edge technology, while accelerating your career dreams. Upon completion of the program, you will advance into an Engineer Consultant on CDW’s services team where you will continue to accelerate your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
The information in this description is intended to convey information about the job attributes, key responsibilities, and requirements of the job. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Descriptions are subject to change.
Customer Focus and Quality Management Responsibilities
Each CDW coworker is responsible for maintaining customer focus and conforms to the CDW quality management system.
Specific responsibilities include:
a) Periodic reviews of CDW Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement and to always conform to these policies and philosophies.
b) During your orientation period, review with your supervisor as needed the department procedures and operating instructions listed at Connect/Departments/Resources/ISO intranet site that apply to your specific assignment(s) within the scope of this job position.
c) And after the orientation period to conform to these procedures and instructions, including any reporting (and/or record keeping) responsibilities.
d) Report any customer problem, or any service outage that may cause potential customer problems to your supervisor.
e) Communicate improvement ideas that you have regarding CDW service quality or customer satisfaction per established means.
Each coworker is accountable for their actions and is required to exercise good judgment in everything they do on behalf of CDW. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), and all policies and procedures relevant to your job responsibilities. Additionally, every coworker has a responsibility to ask questions when they are unsure of what those values, standards and policies require, and to take action if they believe someone else is not acting consistently with those values, standards and policies.
Additional information is available on Connect, and confidential/anonymous assistance is available to coworkers through CDW Way Direct (our ethics helpline) at 877-7-CDW-WAY (877-723-9929) or www.cdw.ethicspoint.com.
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: https://cdw.benefit-info.com/
