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Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the country. We focus on quality and developing team members to execute our mission to be the top performing financial institution in the markets we serve.
The successful candidate will be responsible for managing daily operations within the Escrow Analysis and Special Loans departments. This includes internal staff as well as a critical vendor responsible for producing customer statements. The candidate will perform a variety of tasks and assist the department in maintaining compliance with investor/insurer guidelines, as well as federal and state regulations. The candidate will also be expected to frequently interact, brainstorm and problem-solve with other members of management.
Primary responsibilities include:
• Manage daily operations to ensure operational objectives are met
• Resolve escalated loans and other operational issues
• Monitor employee productivity, quality and service level metrics and provide coaching as needed
• Mentor employees to improve soft skills and guide career development
• Monitor regulatory requirements and ensure the department is resolving all regulatory issues timely
• Assist with writing, implementing and monitoring internal policies and procedures
• Manage the relationship with our print vendor to ensure accurate and timely mailing of customer statements
• Research and identify ways to improve processes and enhance the customer experience
This position is on-site at our corporate campus in north Oklahoma City, therefore, you must to reside in this area/neighboring states in order to be considered for this opening.
Position Requirements
This position requires a Bachelor’s degree and 3-5 years’ management experience, OR in lieu of a degree, commensurate work history of 5-7 years of experience in an operational, financial services, mortgage servicing or corporate environment will be considered. Work history must include demonstrated success managing/leading a team, to include performance, productivity, engagement and a process improvement background.
Qualified candidates should have experience and demonstrated performance in these areas:
• Leadership and interpersonal skills with the ability to motivate and develop team members to reach or exceed performance goals
• Exceptional analytical and creative problem-solving skills and the ability to work independently and collaboratively
• Aptitude to manage multiple priorities simultaneously and a capacity to work in a deadline-driven environment
• Excellent verbal and written communication skills as they will be expected to confidently lead meetings and convey information
• Ability to exercise discretion and judgment and make independent decisions
• Proficient in Microsoft Office applications
