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What The Role Is:
Assists the Branch Manager in the daily activities of the branch office in addition to their normal responsibilities.
How You Will Make An Impact –
• Ensure a positive and professional environment within the workplace for teammates and customers.
• Assist the branch manager in all aspects of managing the branch including hiring, training, scheduling, and coaching team member performance.
• Assist the Branch Manager in all aspects of branch operations including all audit, security procedures, and sales and service initiatives.
• Maintain knowledge of all policies and procedures to make decisions in regard to check approvals and overrides in the absence of the manager.
• Represent the bank in business and community development activities, including prospecting and CRA, as requested by the branch manager.
• Proactively seek prospects through outreach and follow-up
• Lead teammates by example by offering exceptional customer service and coach the team to provide the same level of service.
• Handle customer complaints in a positive and professional manner in the absence of the manager.
• Participate in all sales initiatives and sales focuses and coach and encourage teammate participation.
• Maintain knowledge of and assist with all personal banker activities including but not limited to –
• Maintain a strong working knowledge of products and services.
• Engage customers and prospects through the use of questions and needs assessment to uncover needs.
• Open new deposit accounts and maintain existing deposit accounts while following all policies and procedures.
• Maintain knowledge of and assist with all teller duties including but not limited to:
• Process all teller transactions in an accurate and efficient manner.
• Perform audit functions, vault custodian functions, and ATM balancing as requested by the manager.
Who You Are:
• Bachelor’s degree or equivalent work experience.
• One to three years of banking experience.
• Minimum one to three years of supervisory experience preferred.
• Good Written, verbal and supervisory skills.
• Excellent interpersonal and customer service skills.
• Regular and reliable attendance
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Qualifications
Behaviours
Required
Leader: Inspires teammates to follow them
Motivation
Required
Self-Starter: Inspired to perform without outside help
Education
Preferred
Bachelors
Experience
Required
3-5 years: Supervisory experience preferred.
3-5 years: Relevant experience
Preferred
• Good Written, verbal and supervisory skills.
• Excellent interpersonal and customer service skills.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
