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Applications Support Analyst – location US Fulltime
Join INEOS Oxide as an Applications Support Analyst! Play a key role in supporting users and driving innovation with O365, SharePoint, and Power Apps. Contribute to projects, optimize processes, and ensure cybersecurity compliance. If you’re a tech enthusiast passionate about enhancing business operations, apply now to be part of our dynamic team!
Summarize by CVGorilla
INEOS Group is a global manufacturer of petrochemicals, speciality chemicals and oil products. In recent years our scope of operations has diversified with the launch of INEOS Automotive and INEOS Hygienics, acquisition of iconic British brand Belstaff and an ever-expanding sports portfolio. Comprising 36 individual businesses, we operate 194 facilities in 29 countries around the world. We work with a blend of opportunism, commitment to our core values, and a passion for adventure.INEOS Oxide is one of the most diverse, dynamic, and successful businesses within INEOS. We operate 5 manufacturing sites in Europe and North America (Antwerp BE, Köln DE, Lavera FR, Plaquemine US, Bayport Texas US). We produce a broad range of 200+ products which spread across five key value chains (Ethylene Oxide, Propylene Oxide, Oxoalcohols, Acetic Acid, and ENB), and on many of our products we are the European market leader. Our total manufacturing capacity is above 3 million tonnes per anum generating an annual EBITDA of ~300 M€. INEOS Oxide is an energetic business which is growing actively on a global level, with projects to extend our production base to new sites in North America and Asia in addition to continued investment on our existing platforms. We are committed to resourcing the Information Technology team accordingly to deliver on this ambitious growth agenda.IT applications play a crucial role in our daily operations. Inefficient use of these applications can have direct negative impacts on our business performance. Therefore, we are seeking a dedicated IT Support Specialist to join our team.Applications Support AnalystYou provide direct support to users in the utilization of the company’s diverse business applications. Ensure employees remain productive and business processes reliant on technology continue to function smoothly.Responsibilities:• User Support: Provide expert support in the use of O365, SharePoint, and Power Apps to drive continuous improvement and innovation.• Problem Analysis: Use established fact-finding procedures and technical knowledge to analyze and resolve user issues.• Project Support: Participate in the analysis of project proposals, identify potential problem areas, and recommend optimal approaches.• Application Development: Contribute to the development, implementation, installation, and testing of business applications and interfaces.• Best Practices: Support the development and sharing of best practices within the local organization.• Process Optimization: Apply analytical skills to quickly identify, troubleshoot, and resolve IT-related issues to optimize business processes.• Training and Documentation: Develop training materials and assist in training sessions during the rollout of new or modified applications. Document business processes and needs supported by all applications.• Cybersecurity: Ensure compliance with cybersecurity measures and proactively identify and address potential vulnerabilities.This position – and all positions – with the INEOS Oxide US organization requires that the employee commit to learning, following, and practicing INEOS 20 Principles of Process & Behavioural Safety as applicable to the position. These Principles are posted throughout each Oxide facility and each employee must also commit to following INEOS’ Life-Saving rules on a daily basis. These are also posted within each Oxide facility.Required Skills and Competencies:• Education & Experience: Bachelor’s degree in a computer-related field, or 10 years of experience in application development and support.• Technical Skills:Strong understanding of ITIL principles.Experience in the production industry with knowledge of basic business processes.Ability to solve complex technical or process-related issues.Experience with O365, SharePoint, and Power Apps.• Analytical Skills: Critical thinking and problem-solving abilities to support a wide range of applications.• Communication and Collaboration: Excellent communication and facilitation skills to foster collaboration across teams. Comfortable interacting at various levels within the organization.• Flexibility: Ability to manage diverse responsibilities and adapt to changing requirements.• Behavioral Skills:Skill in working with colleagues, users, and individuals across different disciplines.Actively seek input from others and implement improvements in issue resolution processes.• Physical Requirements:Regularly sit and perform tasks requiring repetitive use of hands.Occasionally walk, stand, and travel by car or airplane.Ability to lift and move up to 20 pounds occasionally, and up to 10 pounds frequently.Visual and auditory ability to perform tasks accurately in a temperature-controlled officeenvironment.Apply Now:Are you a problem-solving IT professional with a passion for supporting users and optimizing business processes? Apply today to join our innovative team at INEOS Oxide US!
