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JOB LEVEL
P30
EMPLOYEE ROLE
Individual Contributor
Adobe is looking for an Alpha & Beta Program Manager to help us validate the customer experience during the software development lifecycle for Adobe’s Experience Cloud. The ideal candidate possesses a strong program management background and has experience leading multiple large, highly technical customer-facing projects. They succeed in an enterprise cloud environment and are not hindered by ambiguity or balancing priorities and multiple projects. This means you are not only developing and driving high-level critical initiatives, but you will also dig in alongside your teammates and bring the project across the finish line.
As a Program Manager, you will build and drive alpha and beta programs end-to-end. Your responsibilities will include collaborating with peers to define the alpha/beta strategy and plan; recruiting and maintaining an engaged pool of alpha/beta participants; working with Engineering, Product Management, and Engineering Program Management to build and deliver regular customer testing assignments and knock down hurdles customers may run into; and identify, raise, and ensure significant problems in the program are addressed. You will identify and assess metrics to measure success and will relentlessly advocate for the user to ensure the product meets the release criteria. You should have experience working in a product development environment, strong organizational skills, attention to detail (like an accountant!), excellent customer interpersonal skills, and a knack for automating processes to support scaling.
Responsibilities:
• Be the customers’ advocate while working with product partners at multiple levels across the product development organization.
• Continually identify ways to innovate, scale, and improve the program and associated processes/toolsets.
• Willing to address issues with a diverse, cross-functional, geo-distributed team to deliver the best result for the customer.
• Coordinate product alpha/beta test programs by:
• Recruiting enterprise-level alpha/beta testers.
• Coordinating and moderate weekly customer calls.
• Drafting collateral and drive program communication.
• Maintain a collaborative relationship with our customers, partners, and merchants.
• Represent the customer viewpoint and get the right result.
Requirements
Basic Qualifications
• Bachelor’s degree or higher.
• 6+ years of relevant work experience in program, project, or product management.
• 2+ years in a customer-facing role.
Preferred Qualifications
• Unparalleled attention to detail and proven track record to drive multiple priorities simultaneously.
• Experience communicating with technical and non-technical partners and leaders across multiple business units.
• Proven track record of delivering results in a fast paced, dynamic environment.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive decisions.
• Previous experience working on confidential high-tech programs and/or products.
• Experience in a software development environment.
• History of collaboration and interest in rolling up one’s sleeves to get the job done.
• Experience with customer insight platforms (Alida/VisionCritical).
• Easily able to grasp new technology/additional technical skills is a bonus.
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe’s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.
If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact accomodations@adobe.com.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $102,900 — $190,200 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!
Put your best foot forward:
1. Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.
2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.
3. Check out these tips to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe’s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.
If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact accommodations@adobe.com.
