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Our Opportunity
Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. At Chewy, the Payments and Fraud team safeguards Pet Parents and Chewy from risk while innovating with engaging payment experiences.
Chewy is hiring an AD Product Manager – Fraud and Risk to join our team in Bellevue, WA, Boston, MA, or Plantation, FL. Reporting to the Director of Payments and Fraud you will spearhead Fraud & Abuse initiatives, leveraging analytics, machine learning, and customer insights to develop top-notch detection and prevention strategies. Responsibilities include setting the strategic direction for fraud mitigation, collaborating with cross-functional teams like customer support, and managing third-party fraud prevention partnerships. You will have a proven track record of launching effective fraud policies and products, excel in stakeholder management, and is a strong advocate for customers.
What You’ll Do
• Product Roadmap Collaboration: Work with cross-functional teams to define and implement the fraud and abuse product roadmap. Craft compelling narratives for short and long-term product visions.
• Expertise Development: Manage critical third-party relationships for fraud prevention. Develop proficiency in applications impacting fraud detection and prevention. Apply product management best practices and aid in implementation execution for the broader Payments team.
• Communication and Updates: Act as the main contact for Fraud and Abuse Prevention across Chewy, you will provide progress updates to leadership and stakeholders.
• Risk Mitigation: Proactively identify and address risks to enhance customer experience before program launches.
• Collaboration and Alignment: Coordinate projects to ensure seamless communication of results, risks, and issues. Foster collaboration and alignment with business owners, project leaders, and team members.
What You’ll Need
• Experience and skills: 5+ years of proven product management experience, with prior work in e-commerce, ideally in fraud prevention. Demonstrated expertise in fraud prevention and e-commerce, including defining and delivering complex product roadmaps. Proficient in analyzing and effectively communicating metrics to support recommendations.
• Communication and Time Management: Excellent written and verbal communication skills, along with the ability to manage time-sensitive tasks with attention to detail.
• Stakeholder Management: Strong stakeholder management skills, particularly with leadership, and the ability to drive initiatives from conception to completion.
• Education: Bachelor’s degree in business administration, finance, operations management, or a related quantitative field, or equivalent experience.
• Travel Requirement: Willingness to travel up to 25% of the time.
Hub Location & Work Arrangement:
• Hubs: Bellevue, WA or Boston, MA
• Hybrid Model: 2+ days in hub location per week
• Remote: NOT an option for this role
Compensation & Benefits:
The salary range for this position is $156,000-$255,000. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
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