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Position Summary
Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation. www.cvshealth.com
What We Do
Directly, and through our subsidiaries, Omnicare provides a broad array of pharmacy-related services to long term care facilities and to other customers in the health care environment. While senior care has long been an Omnicare specialty, we also serve other targeted populations.
The Account Manager is primarily responsible for providing outline scheduled services to assigned long term care facilities and owning immediate issue resolution in those facilities. Other responsibilities include conducting customer training and driving utilization of key Omnicare programs and services, meeting customer activity quotas and using CRM technology to ensure appropriate customer actions and follow up.
• You will provide quality service through collaboration, respectful communication, maintenance of a professional environment, partnership with those we serve, and anticipation of customer needs in accordance with customer agreements.
• Minimizes at risk accounts and resolve customer issues immediately and communicates early warning signs of potential issues.
• You will conduct customer training to support roll-out of services and in-house programs.
• Drive use of service by promoting programs and improve service opportunities.
• Meet weekly customer contact activity quotas to ensure customer retention within an assigned territory.
• Collaborate with Operations, Sales, Consultant Pharmacists, and appropriate corporate functions to meet overall site goals and objective of improving customer experience.
• Use existing customer relationships to promote and drive organic growth.
• Represent Omnicare by attending trade shows, conferences, and customer or industry related events to build network and market services.
• Participate in customer retention activities including, but not limited to, deep dives and calendar calls.
• Follow all applicable government regulations including HIPPA, display behavior which exemplifies employee code of conduct guidelines.
Required Qualifications
• At least two (2) years of experience in customer-facing positions
• Excellent interpersonal skills and advanced verbal and written communication skills
• Strong making, organization, and facilitation skills
• Ability to function independently, possess flexibility, and the ability to work effectively with internal and
external principals.
• Demonstrate excellent time management skills by effectively balancing priorities to managing, planning, and meeting to ensure all deadlines are met.
• Ability to build credible relationships with management teams and business partners.
• Ability to learn and apply job related healthcare and other software.
• Excellent collaboration skills and ability to influence others by offering solutions customized to each
customer while ensuring the solutions delivered are of high quality and meet their expectations and needs.
• Ability to travel up to 75% of time, including overnights.
• Valid drivers’ license and able to provide proof of insurance if driving.
• Ability to read, write, speak, and understand the English language.
• Excellent interpersonal skills and advanced verbal and written communication skills
Preferred Qualifications
• Bachelor’s degree in finance, Business, Healthcare or related field
• Long Term Care industry experience
• Knowledge of pharmacy operations and processes
• Proficient in Microsoft Office to include Word, Excel and PowerPoint
Education
• High School Diploma or equivalent
Pay Range
The typical pay range for this role is:
$43,888.00 – $76,500.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 10/30/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work. CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
