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Job Type
Full-time
Description
About COFCO, a Henricksen Company
Founded in 1946, COFCO is a Philadelphia-made company, and proud of its roots. We are one of the oldest continuously operating commercial office furniture dealership in the Philadelphia region. 2019 brought an exciting new chapter in COFCO’s history with our expansion into the Maryland and Washington, DC market. COFCO continues to bring the same high level of customer service and commitment our clients have experienced for well over 70 years! COFCO’s team is a passionate group of experts. Our clients can rely on our depth of knowledge, our ability to find the right solution for each project, and our support and partnership with our clients at each step in the process. From sales and design to delivery and setup, COFCO’s people are our greatest asset. When we say we’re going to do something, we do it.
Job Summary
The Experience Center Concierge will contribute to an exceptional experience for our people, clients, and guests who enter and interact within our experience center. They will engage others with great professionalism, respect, and hospitality; promote appeal, usability, and value of space throughout the center; collaborate on planning and logistics activities required for events, tours, and daily operations; serve as the main conduit scheduling, coordinating, and communicating center activity across users; and facilitate and support tours as appropriate, positively representing our brand and potential product solutions.
Requirements
• Daily Operations. Maintain necessary office, equipment, and café supplies required to support center operations and special projects. Manage emails, letters, packages, phone calls, and other forms of correspondence. Screen all incoming calls appropriately managing and/or connecting caller with team member. Work with service providers and vendors in alignment with negotiated agreements. Coordinate and manage relationship with landlord to maintain center operations (access, mail, security, etc.). Order, track, and distribute samples to support sales and design needs.
• Center Administration. Approach and engage with all guests offering the highest levels of customer service. Ensure guests are received and connected with team members in a seamless way. Monitor center calendar and communicate upcoming visits and events internally. Maintain center organization and cleanliness to foster effective use and presentation of space. Schedule and secure collateral and other supplies for respective tours. Coordinate center purchases and delivery as advised.
• Event and Meeting Coordination. Work with event leader to plan and execute in alignment with event specifications. Conduct necessary research and negotiations to secure services and supplies as outlined. Support event set up and coordination to ensure event success. Coordinate logistics for client meetings, events, and internal company gatherings. Serve as point person to secure, test, and troubleshoot technology needs.
• Center Tour Facilitation. Maintain a working knowledge of center features, products, and partners. Conduct ad hoc tours with A&D, influencers, and other interested guests/visitors as appropriate. Connect guests/visitors with appropriate team members to support strategic, business development and sales activities.
Required
Qualifications – Education and Experience
• High school diploma or equivalent
• Aptitude or proven track record of office administration and customer service activities (scheduling, reception, etc.)
• Detail and task-oriented with proven organizational and problem-solving skills
• Work independently and collaboratively in a dynamic, team environment
• High-energy, can-do attitude
• Strong customer service and interpersonal orientation
• Strong verbal and written communication skills
• Ability to take direction and apply standards
• Strong ability and willingness for continuous learning and professional development
• Proficient in Microsoft Office365 applications (including MS Word, Excel, and PowerPoint)
Preferred
• Associate’s degree in business administration, design, or hospitality
• Two+ years-experience in hospitality, showroom, or experience center setting
Additional Information
Henricksen offers competitive wages based on skills and experience as well as comprehensive benefits packages. As an Equal Opportunity Employer, Henricksen is fully committed to cultivating a culture that is inclusive and integrates its Core Values in every action, every interaction, and every decision that is made.
Salary Description
$18.00 – $22.00
