Unemployment Compensation Claims Adjudicator I – Temporary Fulltime NEW

Overview

The UC Claims Adjudicator is responsible for interviewing and analytical work for the Vermont Department of Labor, involving the adjudication of eligibility issues for benefits under the Vermont Unemployment Compensation (UC) law. Duties including contacting claimants, employers, and others to gather information pertaining to claims. Work at this level differs from higher level adjudicators in the complexity of cases assigned, and the increased feedback, direction and quality control review of cases. Incumbents function within established regulations, policies, and precedent decisions. Work is performed under the direction of an Unemployment Compensation Program Administrator.

This is an in-office position. Remote and/or hybrid work schedules are not available at this time.

Who May Apply

This position, Unemployment Compensation Claims Adjudicator I – Temporary (Job Requisition #50734), is open to all State employees and external applicants. This is a temporary position. Temporary work is typically for variable hours, and is not expected to be full-time. The State does not guarantee 40 hours of work per week.

If you would like more information about this position, please contact beth.berube@vermont.gov.

Please note that multiple positions in the same work location may be filled from this job posting.

Resumes will not be accepted via e-mail. You must apply online to be considered.

Environmental Factors

Work is performed in a call center. Incumbent must work with a heavy caseload with extreme and exacting time lapse requirements and deadlines, and pass ongoing and quarterly federal quality review. Work is also subject to appeal with Administrative Law Judges, Employment Security Board and the Vermont Supreme Court. Incumbents can expect to encounter stressful situations with dealing with claimants’, employers, and others.

Minimum Qualifications

Bachelor’s degree AND one (1) year or more of experience at or above a technical level in unemployment compensation programs, insurance claims adjusting, customer service, working in a call center, or performing high level administrative duties. Administrative duties are those beyond general clerical or secretarial, such as interpretation of laws, rules and regulations; data collection and analysis; and implementing program policies and procedures.

OR

Associate’s degree AND three (3) years or more of experience at or above a technical level in unemployment compensation programs, insurance claims adjusting, customer service, working in a call center, or performing high level administrative duties. Administrative duties are those beyond general clerical or secretarial, such as interpretation of laws, rules and regulations; data collection and analysis; and implementing program policies and procedures.

OR

High school diploma or equivalent AND five (5) years or more of experience at or above a technical level in unemployment compensation programs, insurance claims adjusting, customer service, working in a call center, or performing high level administrative duties. Administrative duties are those beyond general clerical or secretarial, such as interpretation of laws, rules and regulations; data collection and analysis; and implementing program policies and procedures.

Preferred Qualifications

Experience in journalism, conducting investigative interviews, or insurance claims adjusting.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.