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Job Summary
The Senior Executive Administrator will serve as a strategic partner and administrative support to the Chief Experience Officer (CXO), EVP. This multifaceted role requires a blend of analytical and administrative skills, strategic advisory capabilities, industry knowledge, strong interpersonal skills, and high emotional intelligence (EQ). The Senior Executive Administrator will act as a proxy for the CXO in designated meetings, drive strategic conversations and accountability, and provide comprehensive support in administration, problem-solving, solution development, research, team building, and innovation within the Customer Experience domain.
Key Responsibilities
Strategic Advisory and Analysis:
• Provide actionable strategic advice and insights to the CXO on key initiatives and industry trends.
• Conduct in-depth research and analysis to enable informed, data-driven decision-making.
• Prepare comprehensive reports, presentations, and executive summaries tailored to the CXO’s needs.
Administrative and Operational Support:
• Manage and prioritize the CXO’s calendar, appointments, and travel arrangements to ensure optimal time management and efficiency.
• Coordinate and prepare for meetings by drafting agendas, compiling necessary materials, and ensuring follow-up on action items to guarantee successful outcomes.
• Provide strong, supportive administrative leadership during budgeting and planning seasons, ensuring processes align with strategic objectives.
• Act as a proxy for the CXO in meetings, effectively representing the CXO’s interests and maintaining alignment with organizational goals.
Leadership and Team Building:
• Assist in the development and implementation of team-building initiatives and leadership programs.
• Collaborate with cross-functional teams to drive strategic projects and initiatives, ensuring alignment with organizational goals.
• Cultivate a positive and inclusive team culture that fosters innovation, collaboration, and continuous improvement.
Problem Solving and Solutioning:
• Identify, analyze, and resolve complex challenges within the Customer Experience department.
• Design and implement innovative solutions to enhance both customer experience and operational efficiency.
• Continuously monitor and assess the effectiveness of implemented solutions, making iterative adjustments to optimize outcomes.
Emotional Intelligence and People Knowledge:
• Exhibit high emotional intelligence (EQ) in interactions with employees, customers, and stakeholders, fostering trust and understanding.
• Cultivate and sustain strong relationships across the organization to enhance communication and collaboration.
• Serve as a trusted advisor and confidant to the CXO, offering candid feedback and strategic insights to support informed decision-making.
Qualifications
• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field; MBA or advanced degree preferred.
• Minimum of 7-10 years of experience in a similar role, preferably within the financial services or customer experience industry.
• Proven experience in a strategic advisory role with strong analytical and problem-solving skills.
• Strong diplomatic skills in navigating multiple dynamics within executive relationships along with senior leaders.
• Trustworthy and capable of unbiased advisement while being able to maintain confidentiality with the highest levels of intelligence and prudence.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence at all levels of the organization.
• High emotional intelligence (EQ) and demonstrated ability to navigate complex interpersonal dynamics.
• Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
Key Competencies
• Strategic Thinking
• Analytical Skills
• Emotional Intelligence (EQ)
• Leadership and Team Building
• Problem Solving
• Effective Communication
• Industry Knowledge
• Innovation and Creativity
All Locations:
Plano-Parkwood
If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at HR@firstunitedbank.com for assistance.
First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.
