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Stryker
Position Title: Trauma Sales Associate
Company Overview
Stryker is one of the world’s leading medical technology companies. Together with our customers, we are driven to make healthcare better. We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and hospital outcomes. Stryker is headquartered in Kalamazoo, Michigan, with over 46,000 employees nationwide. We strive to provide outstanding service, and we work together with our customers to develop innovative products and services.
Stryker was named as one of FORTUNE’s World’s Best Workplaces in 2020 coming in at #5. For more information, please visit our website at www.stryker.com.
About the Role
As a Trauma Sales Associate, you will work with a high degree of intensity and commitment to support sales of Stryker Trauma products that meet our customers’ most pressing needs. Under the supportive supervision of a Trauma Sales Representative, you will gain exposure to the proven wining Stryker Trauma team culture that delivers industry-leading results. You will receive best-in-class formal training on our Trauma product portfolio and sales methodology. This includes on-the-job training in the operating room. You will become an expert on surgical procedures by observing well-over 300 medical procedures in your first year. You will develop a high level of competency in orthopedic surgical needs and procedures and become a valuable member of the surgical team who positively impacts surgical outcomes. You will be comfortable being on call most nights and weekends. You will become a trusted partner to our clients through your focus on client service, excellent account management, and commitment to our mission of improving healthcare.
You will thrive in this role if you are a motivated, proactive, and independent learner, passionate about healthcare and helping people, and committed to building strong relationships as a trusted advisor to our clients.
Required Skills
• Integrity: Reliable, dependable, trustworthy, honest, and ethical. You show up to work on time, do what you say you are going to do, and handle confidential information and delicate situations with care.
• Initiative: Willing to take on new responsibilities and challenges, and jump in without prompting
• Engaged in active learning: Understand the implications of new information for both current and future problem-solving and decision-making and interested in continuing to build your knowledge base through formal training and experience-based learning opportunities. Think of every challenge, customer, and experience in the OR as a new opportunity to learn and grow.
• Service orientation, customer service, and satisfaction: Actively look for ways to help people. Familiarity with handling customer expectations in a professional manner, and anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and fidelity to Stryker’s products and services.
• Relationship management: Build lasting and meaningful trust-based relationships with customers by providing timely, accurate, and sound advice to ensure satisfaction.
• Social perceptiveness: Awareness of others’ reactions and understanding why they react as they do (i.e. you are good at ‘reading a room’ and engaging appropriately).
• Problem solving: Identify complex problems and review related information to develop and evaluate options and implement solutions, particularly when it comes to managing client cases and competing priorities.
• Attention to detail: Thoroughness in accomplishing a task through concern for all aspects involved, no matter how small.
• Following directions: Carry out the details of a task as directed.
• Time management: Manage one’s own time and the time of others to meet deadlines, particularly when there are competing priorities.
• Prioritize tasks: Organize tasks according to their importance and urgency.
• Flexible schedule for meeting outside regular hours: Work non-traditional hours and be on call most nights and weekends on short notice. This is a lifestyle job! Folks that thrive in the role really embrace the variety in the role and irregular hours that go with it.
• Comfort in operating and emergency rooms: Comfort working in operating and emergency room settings and other high pressure, fast-paced environments.
• Ability to monitor processes, materials, and surroundings: Monitor and review information from materials, events, and the environment, to detect or assess problems, particularly in operating room and other medical settings.
• Provide consultation and advice: Provide guidance and expert advice to management or other groups on technical systems and process related topics.
• Technical communication: Ability to explain the technical details of Stryker’s products and services to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
• Demonstrate motivation for sales: Show drive to reach sales goals and business targets.
• Basic computer literacy: Proper use of email, Microsoft Office, and any relevant software applications/platforms.
• Reading comprehension and written communication: Read and comprehend work-related documents, particularly medical product specifications and training materials. Communicate effectively as appropriate for the needs of internal and external (i.e. patient and customer) audiences.
Benefits Information
• We currently offer the following benefits to support our team members:
• Access to low-cost, high-quality health care options through United Healthcare, Kaiser, Blue Cross Blue Shield for employees and their families
• Dental and vision care plans provided thru EyeMed and Delta Dental with various levels of coverage for you and your family
• Supplemental health benefits for employees working 20 hours or more that cover various medical expenses: accident insurance, indemnity insurance, and critical illness insurance
• Flexible spending accounts that support healthcare and day care expenses for pre-tax deductions
• Employee assistance and wellness program available for full time and part time employees including financial coaching, nutritional coaching, and wellbeing advice
• Family-friendly benefits, including employer-paid short-term and long-term disability, and employer-sponsored life insurance
• Parental leave and adoption benefits
• Student tuition reimbursement assistance up to $15,000/year
• Access to a 401k to help save for the future with a 4% matching contribution and a 3% deferral rate that increases yearly
• $67,500 – $104,900 salary plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based location. Individual pay is based on skills, experience, and other relevant factors.
Commitment to Inclusion, Equity, & Diversity
Stryker is committed to the growth and empowerment of our organization through DEI efforts. We are committed to:
• Strengthening the diversity of our workforce
• Advancing a culture of inclusion, engagement, and belonging
• Maximizing the power of inclusion to drive innovation and growth
Diverse candidates are encouraged to apply. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an equal opportunity employer.
Why People Enjoy Working with Us
• A winning team motivated to achieve our mission and deliver remarkable results
• Coworkers’ committed to achieving more and winning the right way
• Quality products that improve the lives of customers and patients
• Ability to discover your strengths, follow your passion and own your own career
