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The job profile for this position is Eligibility Representative, which is a Band 1 Professional Career Track Role.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
As an Eligibility Representative, you will be part of a team passionate about helping our patients maintain access to life saving medications. This role is on the front lines with patients, making outbound phone inquiries and addressing each with care, detail, and most importantly, empathy.
Responsibilities
• Review patient balances, benefit setup and payment history in order to release shipment
• Make outbound calls to patients in attempt to secure payments prior to shipment
• Complete limited copay assistance processing
• Provide copay assistance program information to patients
• Validate copay assistance information with manufacturer programs and foundations
Qualifications
• Previous Customer Service experience
• Previous healthcare experience/insurance is preferred
• General PC knowledge including experience working with Microsoft Office
• Excellent written and verbal communication skills
Requirements
• High School Diploma / GED required; a bachelor’s degree is preferred.
• Must have reliable internet connectivity through a wired internet connection. (Hot spots or mobile internet are not allowed)
• Must have a private dedicated workspace that is free of distractions.
• Availability to attend 100% of training within the first 90 days of employment.
Why you’ll love working here
• Fun, friendly, and unique culture – Bring your wholeself to work every day!
• Choice of unique medical plans
• Prescription Drug, Dental, Vision, and Life Insurance
• Employee contributions for HRA and HSA accounts
• 401K with Company Match
• Paid Time Off and Paid Holidays
• Tuition Assistance
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 17 – 24 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner
consistent with all federal, state and local ordinances.
