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The Account Service Manager work from a home office and perform over 80% of the role at the customer’s sites guiding and supporting the use of Verifi at all levels of the customer organization.
The incumbent should expect a heavy focus on mechanical abilities and will be responsible for all post installation sales and support, maintenance and repair, new system installations and old system removals of the Verifi systems deployed at a customer plants.
The individual will address training (customer, contractor, and agency), operations and system issues either resolving them personally or coordinating their resolution through various partners or corporate resources.
Candidate will also perform troubleshooting services to aid customers in resolving issues and help them achieve maximum potential from the Verifi solution. The incumbent should expect to spend approximately 60% of time spent with truck repair and driver interactions.
The candidate for this position should expect to have open availability to match the customer’s working hours, this will include non-traditional working hours, up to and including weekends.
REQUIRED QUALIFICATIONS:
• High School Diploma or GED
• Microsoft Excel
• Hands on Electro-Mechanical aptitude including a broad array of technical knowledge including computer systems configuration, mechanical systems, pneumatic systems, 12/24-volt DC electrical systems, and hydraulic system principals
• Experience with hand tools, power tools, meters, gauges
• Able to lift 50 pounds
PREFERRED QUALIFICATIONS:
• Bachelor’s Degree in Engineering or Business
• Sales Experience and Business Knowledge
• Product Engineering Experience w/electro-mechanical systems
• Industrial sector experience
• Knowledge of Ready-Mix Concrete
• Tableau
• OSHA10
Essential Functions:
• Adept at training others; able to distill complex information and present clearly
• Coordinate with the commercial team to manage capacity, budget management and grow service revenue
• Manage Verifi driver training program including program development, execution, assessment, and continuous improvement
• Maintain Verifi Fleet heath (system up time) with the goal being 100%
• Diagnose, troubleshoot and repair field installed system issues to ensure Verifi up-time metrics are achieved
• Software management, ensure the fleet is kept up date with the most recent version of truck code
• Develop and implement Field Service processes and procedures to be followed in the installation, maintenance, and reporting of all field equipment
• Adhere to company standards of safety, quality, service, and record-keepin
Chryso, GCP and VERIFI, Saint-Gobain brands in our Construction Chemicals business, are leading global designer and manufacturer of high quality concrete admixture thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry. Our admixtures are engineered to optimize the performance of our customers’ specific concrete materials in a way that will maximize user satisfaction and economy.
We deliver significant added value and support to its clients, which includes assistance with client inventory control and prompt product deliveries.
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Employees have the flexibility to choose the benefits that best fit their individual needs.
Health and Wellbeing -– Supporting your wellbeing, to thrive in life and work.
• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Saving Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave
Retirement and Protection — Helping to make the future life you want a reality.
• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance
Additional Benefits -– Helping shape the experience and impact you want
• Commuter Benefits
• Group Legal
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child & Elder Care
• PerkSpot Employee Discount Program
