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Join our team as a Terminal Duty Manager and be a part of an exciting and evolving aviation environment. Bring your expertise, leadership skills, and passion for exceptional customer service to make a lasting impact on our terminal operations.
As the primary point of contact for operational issues, you will play a vital role in ensuring the smooth day-to-day functioning of our terminal and ancillary facilities. Your strong leadership, communication, and problem-solving skills will be essential as you work closely with airlines, airport customers, contractors, and the public to provide outstanding service and maintain compliance with regulations and operating practices.
Responsibilities and Duties
• Conduct thorough inspections, resolving any issues promptly and taking necessary action to ensure a safe and well-maintained terminal facility.
• Work closely with both internal and external stakeholders, including service providers and contractors, to effectively coordinate construction or renovation projects.
• Supervise gate assignments, ground handling operations, ground transportation logistics, parking management, and other critical operational areas.
• Monitor and manage Terminal Safety Management Systems to ensure a safe, secure, and compliant working environment.
• Ensure adherence to all Airport Security regulations and protocols, with a primary focus on safeguarding the safety and security of all terminal occupants.
• Play an active role in emergency management and incident command, responding swiftly and effectively to any terminal emergencies or incidents.
• Foster a culture of exceptional customer service, ensuring passengers and visitors have a positive experience during their time at the terminal.
• Ensure continuous communication with senior staff regarding operational issues or conditions that could affect the terminal’s regular operations.
• Monitor weather reports and flight schedules diligently, collaborating closely with airlines and ground handlers to mitigate the impact of irregular operations and uphold regular terminal operations.
• Conduct operational briefings with stakeholders, ensuring effective communications and coordination.
• Be proactive in addressing complaints and concerns from staff, airlines, tenants, concessionaires, and the public, ensuring timely resolution and maintaining positive relationships.
• Display robust customer service abilities, leadership qualities, and conciliation skills, coupled with a high level of emotional intelligence.
• Communicate effectively both verbally and in writing, adapting an approach to suit various audiences.
• Exhibit professionalism in radio communication methods and etiquette.
• Demonstrate proficiency in utilizing computers and various software applications.
• Excel in fast-paced, high-pressure environments, adeptly gathering information swiftly and making well-informed decisions.
• May be required to work during emergency situations where additional staffing is necessary.
• Successfully complete background investigation and drug screening as required.
• Additional duties and responsibilities may be assigned.
Education and Experience
• While a bachelor’s degree is preferred, candidates with a High School Diploma will be considered, with training provided for the right individual.
• Have at least three years of customer service experience.
• A candidate with strong leadership qualities is essential. This role demands an individual who can effectively guide and motivate others to collaborate towards a shared objective.
Working Conditions
• Must be able to work rotating shifts, including evenings, late nights, weekends, and public holidays. (7/365)
• Adept at excelling in varied weather conditions, industrial environments, and noisy settings.
• Capable of walking, standing, and sitting for extended periods.
• Exhibit physical strength and the ability to lift and transport moderately heavy objects, up to 50 lbs.
Other Requirements
This position requires a detailed background investigation to acquire and maintain a sterile side Airport access (SIDA) badge.
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and teammates without attention to race, age, religion or belief, sex, sexual orientation, gender identity and/or expression, national origin, marital, civil union or domestic partnership status, veteran or disability status, or other legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.
If you require reasonable accommodation to complete this job application, or a job interview or to otherwise participate in the hiring process, please contact the HR department at careers@propellerairports.com
