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Company Description
Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion.
Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.
Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.
Job Description
Rate of Pay: $16.85/hour
Responsible for the ultimate professional guest service. Knowledge of product. Service of all food and beverage to the guests in guest Rooms, Suites and Villas. Cleanliness of the entire In Room Dining area.
• Displays a congenial appearance and follows grooming standards.
• Clear, clean, reset and maintains Room Service station during shift.
• Setup and deliver guest orders following all the Forbes 5 star standards.
• Assist guests in a friendly, professional manner.
• Assist other Servers to give the best possible service as specified in Room Service Standards of Service Manual.
• Understands the processes of delivery and removal of all room service product and equipment.
• Ensure all Special events and amenities are properly presented in accordance with guest and hotel specifications and standards.
• Assist in special guest functions in the room as per the guest requests
• Always works with and supports other servers and coordinators.
• Maintains pars and equipment as needed to successfully accomplish all tasks.
• Assist in checking minibars for the guest rooms and replenishing it.
• Responsible for correctly handling cash, credit and comp procedures and properly completing paperwork. Responsible for taking telephone orders from guests
• Follow the Food safety and sanitation policies of food and beverage department.
• Is aware of the food and beverage offerings in the store and general awareness on the offerings throughout the resort.
• Completion of side work as assigned by Manager or Captain.
• Other related duties as assigned by Manager.
Qualifications
• Understand and comply with all company and departmental rules and regulations, policies and procedures.
• Skill in establishing and maintaining effective working relationships with staff and guests.
• Prior serving experience of minimum 2 years.
• Food Handlers Card required.
• Knowledge of Restaurant operations, services, and facilities.
• Knowledge of Forbes Service Standards is a plus
• TIPS Training or equivalent Responsible Alcohol Service Training is a plus
• Must be able to speak, read, write and understand English.
• Requires good communication skills, both verbal and written
• Must possess basic computational ability.
• Must possess basic computer skills.
• Must have superior guest service abilities as well as complete understanding of California serving guidelines.
• Ability to solve problems and make rational decisions.
• Requires cash handling and making change accurately.
• Requires regular, predictable attendance.
Physical Demands:
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Most work tasks are performed indoors. Temperature generally is moderate and controlled by Resort environmental systems.
• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to multi-task in a calm manner on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill daily tasks.
• Requires transporting, pushing, pulling and maneuvering carts weighing up to 70 lbs.
• Must be able to lift up to 30 lbs. on a regular and continuing basis.
• Requires grasping, writing, standing, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
