Claim Team Manager – Home & Commercial Property – Hybrid Fulltime

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Build your career at one of the top companies for professional growth in the U.S.! Khakis optional…

At State Farm we invest in our employees by providing a competitive Total Rewards package:

Starting Salary is $100,500 – $134,250 annually. Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience.

You are also eligible for:
• An annual bonus based on individual and enterprise performance
• Annual merit increases
• 401(k) contribution
• Paid Time Off (PTO), plus: 5 days of Life Leave to take care of yourself and your family, Paid Volunteer Time, and an Annual Celebration Day to celebrate what’s important to you!
• Industry leading Tuition Assistance Programs
• Wellness and mental health programs
• Discounts from hundreds of retailers through our Perks at Work program

And more!

Responsibilities

We deliver on the promise State Farm has made to each customer, allowing them to see the value State Farm brings to their lives as they recover from the unexpected. We have the opportunity to bring calm to stressful situations and give them confidence that we are here to help through life’s disruptions. HCCS Stewardship handles property claims reported in a consistent, predictable manner, generally with minimal spikes in volume in a call center environment. These claims may need one to two inspections completed by an assignment claim specialist (ACS).

Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. This includes:
• First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities
• Review and control of the operation’s claim activities including investigations, claim payments, and adjustment expense payments
• Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
• Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements
• Promoting development of employees within an inclusive environment

This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Qualifications
• Claims operations and/or call center experience preferred
• Bachelor’s degree in a related field is preferred or equivalent work experience.
• Prior leadership experience preferred
• Effective written and verbal communication skills
• Demonstrated leadership behaviors
• Promote and maintain a relentless focus on the customer when making decisions
• Candidly assess our environment and tackle challenges head-on
• Inspire and energize people to understand and achieve common goals

Additional Details:
• Employees must successfully complete all required training, including applicable licensing exam(s), MVRs and background checks required of various state(s)
• Visit State Farm Careers for more information on our benefits, locations, and the hiring process

Tagged as: Team manager