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Description
We are providing a pivotal role for a Help Desk Analyst I in AUBURN HILLS, Michigan, 48326-1808, United States. The role is within the telecom industry, offering the chance to work with a dynamic team. This position requires a candidate skilled in Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, and Active Directory.
Responsibilities
• Provide first-level contact and problem resolution for all users with hardware, software, and applications problems
• Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases
• Courteously obtain and convey concise problem information for external and internal service personnel
• Provide accurate and timely logging of problems and resolution for problems in the problem management database
• Escalate problems as appropriate following help desk procedures
• Act as a liaison between customers and internal support staff to assure accurate problem interpretation
• Maintain communications with customers during the problem resolution process
• Leverage skills in computer hardware, configuration management, and deskside support to aid in troubleshooting and problem resolution.
Requirements
• Proficiency in Citrix Technologies is required for this position.
• Candidate must possess knowledge of Database management.
• Familiarity with EO/IR systems is necessary.
• Experience with Lotus Notes is a plus.
• Proficiency in Microsoft Office Suite is essential.
• Knowledge of Active Directory is required.
• Ability to troubleshoot Computer Hardware issues is necessary.
• Experience in Configuration Management is preferred.
• Deskside Support skills are a must.
• Familiarity with Desktop Hardware is necessary.
Technology Doesn’t Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
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