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Job Summary
At Belk, we have a vision to reimagine the department store. As a Belk Selling Specialist, you will drive store sales and metrics through providing excellent customer service to each customer and through the execution of customer-facing merchandising standards throughout the store. You will ensure new receipts are merchandised in a way that aligns with our brand, appeals to our customer, and encourages them to buy. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.
The Belk Selling Specialist is responsible for becoming an expert on merchandise in assigned area, ensuring the customer experience is elevated, product is placed and merchandised to reflect vendor standards, and presentation is consistently maintained.
Job Functions
• Providing Excellent Customer Service:
• Proactive greeting and engaging customers warmly and with a smile.
• Impact sales both by helping and pleasing customers and by employing high-level selling skills.
• Demonstrating Initiative:
• Meet or exceed solicitation goal for Belk Rewards Credit Card program.
• Meet or exceed clientele goals, where applicable.
• Understand store assortment (for assigned department), in addition to inventory available at other stores and on belk.com.
• Focusing on Results:
• Meet or exceed sales goals.
• Increase units sold per transaction by recommending products to customers.
• Identify and reduce shrinkage in area.
• Work professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks.
• Maintain floor and stock areas consistent with store standards.
• Follow procedures for all systems including counts, markdowns, and inventory control.
• Comply with policies and procedures in the associate handbook.
• Accept additional duties or sharing responsibilities as requested by Sales Team Manager.
• Assist Operations teams with all non-sell duties as assigned by Sales Team Manager.
Position Contribution Level :
Intermediate Level
Minimum Education & Experience:
• No education requirement
• Experience in retail preferred.
Knowledge & Skills
• Excellent communication skills.
• Ability to use and learn industry technology preferred.
Physical
• Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone, and other related business equipment
• Hand manipulation to remove sensor tags
• Ability to push / pull 100-500 pounds when moving stock carts
• Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.
Supervisor
Sales Team Manager
Supervises
N/A
Accessibility Guidelines:
Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the “Americans with Disabilities Act,” and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at HRSharedServices@Belk.com. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process.
We are an Equal Opportunity Employer:
Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.
