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Job Description:
We are looking to add a Guest Service Supervisor to our family here at Alltown Fresh. Our guest service supervisor is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management.
We know you have many choices when choosing where to work. And what you really want to know before applying is, “What differentiates us from the rest?
Alltown Fresh is a newly launched brand that is part of Global Partners LP, expected to disrupt and forever change the traditional convenience store market. In addition to fuel for their vehicles, Alltown Fresh offers local communities healthy, fresh food choices and made-to-order meals – including organic, natural, vegan, vegetarian, gluten-free, and locally-sourced alternatives – all in a rush-free environment where neighbors can hang out with one another. We believe people shouldn’t need to sacrifice healthy and fresh food choices for convenience. Alltown Fresh is the first convenience market in America to offer fresh food choices, as well as gas/diesel, a café, coffee, outdoor seating, groceries, craft beer (when permitted), wifi, pet relief areas, traditional snack options, phone and electric car charging stations.
The Types of “Energy” You Bring
• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detailed oriented and have excellent organizational skills.
• You defuse issues by utilizing problem solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks.
“Gauges” of Responsibility
• Supervise employees making sure they are performing all the job duties implemented by management
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.
“Fuel”for You –
• Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development.
• Health + Wellness – Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
• The Road Ahead – We offer 401k and a match component!
• Professional Development – We provide tuition reimbursement; this benefit is offered after 6 months of service.
The GPS of our Interview Process
• First thing first, if you’re interested in the role, please apply.
• The hiring manager will review your resume. If your experience would lend to this opportunity a recruiter or manager will contact you.
• We conduct either in person or “in person” zoom interviews and provide additional interview information needed at that time.
QUALIFICATIONS:
• Must be available to work flexible hours that may include day, nights, weekends and or holidays
• Must be efficient and organized
• Must be at least 18 years of age to be considered for position.
• Must have reliable transportation and a valid driver’s license
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs during a shift.
• Work in intermittent temperatures (i.e. cooler, outside, etc.,)
EDUCATION
• High School Diploma or GED
Research shows that many, especially women and marginalized people, are hesitant to apply for job if they don’t check every box. If you are excited about this position, and think you could have an impact here, please apply anyway, even if you don’t meet every point on the job description. We’d love to hear from you.
Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.
