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We are Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. You’ll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.
PURPOSE
The Office Administration Manager provides direct day-to-day leadership and operational direction to the Office Admin Team who are responsible for providing support in a fast-paced environment. This role supports and enables the team to facilitate, execute, and resolve critical activities impacting the operation. The Office Administration Manager is accountable to timely and effective deliverance of cross-functional business units who support the operations team; the candidate must thrive in a team-based environment and ability to lead through influence. Protecting and enhancing customer engagement with the organization, brand, and selling platforms is at the heart of all job responsibilities and functions.
Essential Duties And Responsibilities
• Establish and nurture highly engaging and high performing team culture.
• Lead a team up to 5 members in office or remote environment, who engage in daily admin functions.
• Establish and implement training and development programs for new hires and existing team, covering various tools, system, customer service and sales skills or strategies.
• Conduct regular check in’s and quarterly Performance and Development Reviews with direct reports, fostering a culture of the quality improvement process and philosophy of continuous improvement.
• Establish an ongoing feedback loop with direct reports, senior leadership, and field partners on relevant trends and best practices.
• Regularly communicate field, market intelligence, or operational opportunities with Senior Leadership to develop strategies.
• Achieve established metric targets monthly, quarterly, and annually.
• Analyze call center utilization, and sales metrics to identify gap opportunities and developing business trends.
• Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences.
• Develop follow up training plan to address gap opportunities.
• Establish functional relationship network across the organization in cross-functional business units.
• Train and foster adoption of eBusiness tools across organization.
• Other duties as assigned.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Minimum Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• * Associate Degree – (Bachelor’s degree (B.A. or B.S.) from a four-year college or university preferred.
• Three (3) years or more of experience in a Customer Service or Building Industry leadership role.
• Three (3) years or more of Usage and Training Salesforce/ServiceCloud or equivalent platform.
• Three (3) years or more of Usage and Training SAP Backoffice or equivalent platform.
• experience in help desk and/or end user support to include experience in supervising/managing a team.
• Or equivalent combination of education and experience.
• Multi-lingual capabilities, fluent read and write English/Spanish preferred.
COMPETENCIES
• Confidentiality requirement for secured access locations, sensitive information, and data privacy.
• Ability to effectively lead a team up to 10 in person and/or remote, establishing and continuously influencing an environment of inclusion while fostering a culture of candor, ongoing personnel development, and perpetual quality improvement process and execution.
• Organization and time management skills to effectively prioritize personal and team workload, ensuring team executes multi-tasking functions through the workday.
• Strong technical and analytical aptitude to define problems, collect data, establish facts, draw valid conclusions, and build executable action plans.
• Active listening capability with follow-up critical problem-solving skills.
• Ability to deliver crucial feedback in a way that develops and engages direct reports when necessary.
• Ability to develop and execute an individual and team development plan for direct reports.
• Ability to develop, adjust accordingly, and implement a new hire onboarding training program.
• Ability to effectively and succinctly, communicate key information verbally or written, in a professional manner to properly match multiple audience levels.
• Tech-savvy ability to master and train a variety of Digital Tools for effective Call Center business operation, strong emphasis on ERP, Salesforce CRM, Microsoft Office Suite, and Internet based applications.
• Ability to effectively utilize and enhance direct reports personal selling and account management skills.
• Ability to effectively execute and teach outbound cold calling strategies.
• Ability to effectively operate and teach out a virtual multi-line phone system.
• Knowledge of building supply products and services.
• Proficient typing skills
• Working knowledge of sales forecasting, customer qualification and analysis
• Solid verbal and written communication skills with the ability to deliver information to to various levels of target audiences.
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel.
• The employee is frequently required to talk or hear.
• The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision.
• The noise level of this job is usually moderate.
Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore – all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS.
Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address – it is intended only to be used to request an accommodation in submitting an application for a job opening.
https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
EEO THE LAW – English/Spanish
EEO IS THE LAW – SUPPLEMENT – English/Spanish
Pay Transparency Provision – English/Spanish
