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Job Title: Director of Customer Success
Location: Hybrid position based in New York, New Jersey, or Connecticut
About Us
We are a dynamic professional development conferences and events company specializing in EdTech, Healthcare, Government, Medical, and Banking sectors. Our focus is on partnering with Fortune 1000 companies to provide curated content and peer-to-peer collaboration opportunities specifically tailored for C-suite executives.
What Makes Us Unique
Our events take place in major cities across the United States, including Los Angeles, Austin, San Diego, Miami, Chicago, and Washington D.C. As a team, we travel together, fostering a collaborative culture and building strong interdepartmental relationships. This unique travel experience sets us apart from traditional work environments.
The Role
We’re seeking a strategic and dynamic Director of Customer Success to join our growing team. In this role, you’ll be responsible for managing customer success, driving renewals for a $10MM+ book of business, and facilitating cross-departmental communication to support our sales and operations teams’ goals.
Key Responsibilities
• Lead a team of customer success managers, overseeing the upsell and renewal of 150+ clients
• Develop and implement customer success strategies to enhance client satisfaction and retention
• Drive account management practices to strengthen client relationships and grow accounts
• Utilize HubSpot CRM to track customer interactions and optimize client engagement
• Analyze sales data and performance metrics to forecast trends and identify expansion opportunities
• Collaborate with sales, operations, and finance teams to enhance the customer journey
• Partner with event operations on all aspects of event preparation
• Coordinate with the marketing team to optimize lead generation strategies
• Provide leadership and guidance to the CS team, setting clear objectives and performance metrics
• Report regularly on sales performance and customer success metrics to senior management
Requirements
• 6+ years of experience in client success or senior sales management, preferably in the events industry
• Expertise in using HubSpot CRM for sales and marketing automation
• 4+ years of team management experience
• Excellent communication, negotiation, and interpersonal skills
• Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or related field
• Willingness to travel up to 20% for conferences, client meetings, and industry events
Preferred Qualifications
• Master’s degree
• Familiarity with Airtable and Apollo or similar lead identification tools
Benefits
• 20 PTO days
• Flexible/hybrid work model
• Comprehensive medical, dental, and vision coverage
• 401(k) plan (eligible after 12 months of employment)
• Pre-tax commuter benefits
• All-expenses-paid travel to major cities for events
• Opportunities for lateral and vertical career growth within the company
Compensation
• Base salary: $135,000
• Additional bonuses, incentives, and uncapped commission
• First-year total compensation expectation: $200,000 – $250,000
We are an equal opportunity employer and value diversity in our workplace. We do not discriminate on the basis of race, color, gender, national origin, age, disability, or any other protected characteristic.
Join our team and be part of an exciting, fast-paced industry where you can make a real impact on client success and company growth!
Employment Type: Full-Time
