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The Sr Service Rep performs equipment set ups, specifically concentrators, durable medical equipment, etc. in a professional, safe, and timely manner. This equipment is placed in apartments, private homes, clinics, hospitals, nursing homes, and other areas where people with respiratory problems are treated.
• Complete equipment orientation checklists for new equipment and other necessary paperwork as required for new patient set up
• Instruct patient in the safe and proper use of equipment
• Make oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by patient base and routing system
• Deliveries may include refilling reservoirs with liquid oxygen from a van mounted tank
• Perform minor equipment repairs and preventative maintenance on equipment both in the home and at the center
• For equipment repairs requiring other than minor repair work equipment is to be packaged for shipment to the manufacturer or their designee
• Responsible for equipment maintenance per schedule recommended by the manufacturer
• Maintain company vehicle in clean and orderly manner
• Make daily inspections and complete proper paperwork
• Maintain established preventative maintenance schedule
• Clean rental equipment when returned to the center in accordance with policies and procedures
• Maintain cleanliness and organization of warehouse/storage area
• Follow FDA guidelines pertaining to cylinder tracking and oxygen analyzer testing
• Follow policies as indicated in the operations manual and training manuals, including those found in the Safety & Regulatory manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (includes adherence to the Vehicle Safety Disciplinary Policy), FDA, and Emergency Planning
• Work as on-call service representative evenings and weekends on an as scheduled basis
• Frequency is determined by the center size and the number of employees available to share in the responsibility
• Must respond in a timely manner and record information on Service Call Report
• May serve as a backup to other employees for vacation, illness, and other periods of absenteeism
• Overtime may be required
• Act as group leader for service representatives
• Oversee warehouse operations
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