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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Vector Consulting, Inc, is seeking the following. Apply via Dice today!
Our government client is looking for an experienced IT Support Analyst on a 12+ months renewable contract role in Harrisburg, PA.
Position- IT Support Analyst
Note : Assistive technology experience is a must
Role is 100% On-site.
About the Role:
This position is responsible for providing desktop and end user support for the agency which consists of approximately 4000 users. This position supports the Daily operation of several bureaus within the agency. This position will provide primary support to one of the agency s departments.
This position is responsible for addressing all assigned tasks and incidents associated with Desktop & End User problems to meet the information technology resource needs for all employees located in the Harrisburg central office, Harrisburg district office, and remote support for all field OVR. The skill level of this position requires the ability to act independently, work in team environments and have advanced proficiency and competence in a variety of IT platforms and technologies.
This position serves as an expert in the following assistive technology software, JAWS, Zoom Text, Dragon Naturally Speaking Duxbury, Kurzwell, and Fusion. Also responsible for resolving unique hardware such as braille printing, and A/V communications.
Essential Responsibilities
Technical expertise in incident and change management via ServiceNow
Experience providing support to assistive technology software and hardware
Technical knowledge in workstation deployments and installation
Expert knowledge with MS Office products and troubleshooting skills
Performs hardware and software diagnostics
Performs physical installation of IT equipment
Excellent communication skills and assists customers to resolve issues
Assist remote IT support teams
Qualifications/Requirements
Minimum 2 years of experience in assistive technology hardware and software.
Minimum 4 years of experience in a desktop and end user support.
Strong history of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
Strong team player collaborates well with others to solve problems and actively incorporates input from various sources.
Demonstrated customer focus, building strong customer relationships.
Strong analytical skills strong problem-solving skills, can communicate in a clear manner through multiple mediums and effectively evaluates information as well as data to make decisions; anticipates obstacles and develops plans to resolve.
Change oriented actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways.
List of Skills:
• Thorough knowledge and use of ServiceNow or understanding of asset management system
• Expert knowledge and use of Windows OS and O365Office products
• Excellent customer service awareness and communication skills
• Excellent troubleshooting and problem-solving skills
• Knowledge of hardware desktop, printer, scanner, video conference equipment
• Knowledge of software installation, patching and troubleshooting
• Knowledge of imaging workstations using MDT and/or SCCM
• Ability to transport/lift boxes/equipment
• Knowledge of VPN setup, support and install
• Able to resolve technical issues with users over the phone
• Knowledge of active directory users and privileges
• Ability to think and act under pressure
Required/Desired Experience:
• 2 years of Experience in assistive technology hardware and software Required
• 4 years of Experience in a desktop and end user support Required
About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization’s operating philosophy and commitment to ** People, Partnerships, Purpose and Performance – THE VECTOR WAY
Celebrating 30 years of service.
IT Support Analyst – Harrisburg, PA (On-site)
