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At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
Key Duties And Responsibilities
• To effectively and efficiently control and supervise the day-to-day operations of five Food & Beverage outlets of the hotel as well as one off site outlet (six outlets in total), and assist the Resort Manager in operating the hotel
• To be responsible and ensure that all the activities of the Food & Beverage Department are completed and respected as per established hotel standards and procedures and further assist all team members in anyway possible
• Ensure prompt, efficient and friendly service in all outlets, at all times. Ensures guest’s/ visitor’s satisfaction at all times
• To define the budget of the Food & Beverage Department (together with the Resort Manager) based on futuristic goals and objectives of the company/ hotel
• To be responsible in the selection and quotation of all items of the Food & Beverage Department
• Follow instructions and understand the philosophy of the Resort Manager and carry out these ideas
• Be aware of availability of products and build partnerships with purveyors of local options
• Agree and evaluate menus and wine lists, both content and pricing, with the Resort Manager, Executive Chef and Restaurant Managers
• Ensure superb promotions are held in all outlets regularly to generate business and organize their advertising
• Consult with superiors and respective F&B outlet Manager/s about organizational aspects of special events/ functions being planned
• Liaise with Executive Chef/ F&B outlet Mangers on “daily/ weekly special” available for promoting in the F&B outlets – check pricing
• Ensure that all areas satisfy the most stringent hygiene and sanitation requirements
• Heavily involved in the recruitment strategy, interviewing, hiring, training and overall experience with all F&B colleagues
• Ensure punctuality, control absenteeism and take corrective actions where necessary
• Regularly check grooming (appearance, personal hygiene and uniforms) of team members according to hotel standards, and also team members attitude towards both internal (colleagues) and external guests
• Acute awareness of guest preferences of food and wine, communicate to F&B outlet Mangers, and ensure that these preferences are adhered to
• Circulate throughout the hotel, maintaining a high, yet not overpowering presence
• To establish an effective all round control of the F&B outlets and the hotel in general, by carrying out regular spot checks
• Ensure that established/agreed time parameters in service are respected by each and every single team member of all F&B outlets, and that service is professional, discreet and personalized at all times
• Maintaining a strict control of all accounts
• Approves discounts for guests as required, in liaison with Resort Manager
• Establish a strict control to avoid theft of guest and hotel property
• Ensure that all F&B stocks are being kept securely and under the correct conditions applicable to each type of commodity stored and in line with local and federal regulations
• Regularly check all working areas and operating equipment’s of the F&B Department, for maintenance requirements and follow up
• Keep track of popular/unpopular items on the different F&B outlets menu/s and Wine Lists and respond accordingly
• Monitor Food & Beverage outlets financial/operational results
• Communicate with the Resort Manager on day-to-day matters and keep up to date incident logbook
• Personally discuss non-routine matters with the Resort Manager, Corporate F&B Director, F&B outlet Managers, Head of Department/s
• Keep accurate records of tasks and duties performed everyday in the respective books
• To counter, verify and approve the Duty Roster of F&B outlet Managers, ensuring sufficient coverage duty peak occupancy periods
• Familiar with the hotel’s emergency plans in case of fire, bomb threat, etc. and procedures for “Lost & Found” items
• Comply with health and safety regulations and procedures, observe safety precautions and use safety equipment
• Any other cognate duties and responsibilities that may be assigned by the Resort Manager to facilitate the smooth running of the Department and/or hotel
• Ensure procedural changes always have prior approval of the Director, Human Resources
• Forward all press inquiries to the Resort and/or General Manager
• Consult the Director, Human Resources to make changes to or in any way alter standard operation procedures
• Consult the Director, Human Resources to authorize salary and wage adjustments
• Obtain approval for any new employment or termination of employment from the Director, Human Resources and General Manager
• Collaborate with the Director, Human Resources regarding any staff disciplinary issues to ensure alignment with the company’s disciplinary procedures
Skills, Experience & Educational Requirements
• University Degree in related field
• At least 5 years’ experience in related field, preferably in a luxury hospitality environment
• Ability to articulate, read and write fluently in English
• Proficient computer knowledge in Microsoft Word, PowerPoint, Excel, etc.
• Demonstrated experience with high level guest relations environments
• Must possess excellent communication skills within the organization, as well as externally with respective agencies and media-related parties
• Resourceful, resilient and efficient at problem solving; well groomed and set a professional example at all times
Physical Requirements
The ideal candidate must be able to complete all physical requirements of the job in a safe manner with or without a reasonable accommodation. Physical requirements include but are not limited to:
• Constant standing, walking, stooping, lifting, and bending in an operational environment
• Constant typing, looking at computer screens, speaking on a telephone, and utilizing other electronic equipment in an office environment
• Constantly required to stoop, bend, lift and carry up to 75lbs
• Often required to work in outdoor environments which may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
