Description
Job Description
To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by
managing multiple providers and associates at various site locations. Assuring optimal site
operations in collaboration with the entire Health First Team. Incumbent will partner with
providers to ensure timely and quality care, providing leadership, coaching, and mentoring to
associates within the provider practice. Responsible for all aspects of office operations including
the training and development of associates, estimating personnel needs, assigning work,
meeting fiscal targets, supporting system goals, and ensuring consistent application of
organization policies.
PRIMARY ACCOUNTABILITIES
• The Practice Manager, under the direction of the Community Health Services/Operations
Director, is responsible for the overall success of one (1) or more assigned medical
practices at one or more locations with two or more providers.
• Provides strategic leadership for a practice’s growth, direction, administration, and
coordination of all medical office activities except those directly involving professional
medical judgment.
• Collaborates with leadership and Providers to develop and implement strategic growth
plans including identifying, recommending, and implementing practice needs: staffing,
services, equipment, and facilities. (Including but not limited to office relocation and
participation in design/development of new office facilities)
• Responsible for financial management practices including bank reconciliations and
deposits, ensuring cash control, payment authorization, vouchers, budget collaboration,
implementation, and management.
• Manages the daily operations of usually one (1) or more practices and ensures the
coordination of the work activities and staff schedules. Ensures that staff understands and
follows established office policies and procedures; oversees training of new staff and
continued training of existing staff.
• Leads office staff teams with exemplary practices when hiring, training, coaching,
evaluating, and implementing the progressive discipline policy when necessary. Provides
timely communication to Human Resources regarding resignations, open positions, etc.
Timely screens and interviews the pre-screened candidates for office positions.
• Responsible for reviewing monthly/quarterly practice reporting regarding Patient
Satisfaction, Patient Access and other practice specific reports and identifying areas of
improvement.
• Responsible for ensuring effective communication with all staff and providers regarding
policies, procedures, forms, changes, and requirements and new initiatives as
appropriate. The ability to collaborate with other areas of the organization.
• Ensures all supplies and equipment are supplied and/or maintained in working order,
coordinating with Materials Management, BioMed and Maintenance Departments, as
appropriate. Maintains supplies, inventory, and ordering processes within the office site.
• Monitors and communicates risk and quality issues to appropriate providers, manager,
and/or director.
• Identifies and analyzes work issues and coordinates corrective action plans with
appropriate provider, manager, or director. Responsible for the implementation of the
execution of all staff performance management (Shine) conversations, ensures timely
completion in accordance with Health First policy and procedure.
LEADER ACCOUNTABILITIES
• Define and communicate a clear, compelling vision for the team that effectively ties into
the mission and vision of Health First, and inspirationally lead the team to achieve that
vision.
• Adheres to the iCare values of Health First and works closely with their teams to ensure
these iCare values are followed within the practices.
• Provide leadership, motivation, coaching, feedback, and support to foster and strengthen
growth and development of an effective, high performing team.
• Lead change through effective communication, explaining the connection and value to the
organization, creating stronger buy-in and urgency, while understanding impact to the
team to obtain commitment.
• Demonstrate openness to hearing diverse ideas and thoughts; create a sense of
inclusivity; and encourage collaboration across teams to help break down silos to meet
the team’s and organization’s goals.
• Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive
associates.
• Contribute to and support the strategic direction, and demonstrate financial acumen, for
areas of responsibility and organization.
Qualifications
MINIMUM QUALIFICATIONS
Education: Bachelor’s degree or 4 years healthcare/leadership experience
Work Experience: 3+ years in a Manager/Leadership position
Licensure: N/A
Certification: N/A
Knowledge/Skills/Abilities: Knowledge and proficiency in Word, Excel, PowerPoint The ability to
regulate emotions, respond effectively to emotions, and create positive relationships within the
practice.
PREFERRED QUALIFICATIONS
Education: Bachelor’s degree or 4 years healthcare/leadership experience
Work Experience: 3+ years in a Manager/Leadership position
Licensure: N/A
Certification: CPC/CPB or CPPM certification a plus
Knowledge/Skills/Abilities: Knowledge and utilization of all Microsoft products preferred
PHYSICAL REQUIREMENTS (ADA, Travel, Environment, Noise)
• Majority of time involves sitting or standing; occasional walking, bending, stooping
• Long periods of computer time or at workstation
• Light work that may include lifting or moving objects up to 20 pounds with or without
assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting
and/or low to moderate noise
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks
• Workspace may vary from open to confined, on site or remote
• May require travel to various facilities within and beyond county perimeter; may require
use of personal vehicle.
Job :
Corporate ServicesOrganization :
Health First Medical Group LLCPrimary Location :
United States- Florida – Brevard County- MelbourneSchedule :
Full-timeShift Times :
8:00 am – 5:00 pmJob Level :
Manager
Tagged as: Practice manager